> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Details View

> Deep dive into individual recordings with transcripts, summaries, and AI insights

When you open an individual recording, you enter a comprehensive workspace designed to help you extract maximum value from every conversation. This view combines playback, transcription, AI analysis, and collaboration tools in one integrated interface.

## Recording Player

The video or audio player sits prominently at the top of the page, providing immediate access to your content.

### Playback Features

* **Standard controls**: Play, pause, seek, volume adjustment
* **Speed control**: Adjust playback speed (0.5x to 2x)
* **Full screen**: Expand for presentations or detailed viewing
* **Timestamp navigation**: Jump to specific moments via shareable links
* **Auto-generated captions**: Display transcript as subtitles during playback

<Tip>
  Use keyboard shortcuts: `Space` to play/pause, `←/→` to skip 10 seconds, `↑/↓` for volume.
</Tip>

## Call Information Panel

Essential metadata about your recording:

<AccordionGroup>
  <Accordion title="Basic Details" icon="info-circle">
    * **Title**: Editable recording name
    * **Description**: Add context or meeting notes
    * **Date & Time**: When the recording occurred
    * **Duration**: Total length of the recording
    * **Recording type**: Internal or external call indicator
    * **Source**: Integration source icon (e.g., Gong, Salesloft, Aircall, Zoom) showing where the recording was imported from
  </Accordion>

  <Accordion title="Participants" icon="users">
    * **Attendee list**: All participants with profile pictures
    * **Speaker identification**: Who spoke and for how long
    * **Company associations**: Linked organizations
    * **Contact linking**: Connect to your CRM contacts
  </Accordion>

  <Accordion title="Organization" icon="folder">
    * **Tags**: Categorize with custom labels
    * **Folders**: Organize into collections
    * **Related calls**: Find similar recordings
    * **Calendar link**: Connection to original meeting
  </Accordion>
</AccordionGroup>

## Content Tabs

The main content area features multiple tabs for different views and workflows:

### Summary Tab

AI-generated overview of your recording:

* **Key points**: Bullet-point summary of main topics
* **Action items**: Extracted tasks and commitments
* **Decisions made**: Important conclusions reached
* **Next steps**: Follow-up items identified

<Card title="Regenerate Summary" icon="rotate">
  Not satisfied with the AI summary? Click "Regenerate" and provide custom instructions to focus on specific aspects of the conversation.
</Card>

### Transcript Tab

Complete conversation transcription:

* **Speaker labels**: Clear identification of who said what
* **Timestamps**: Click any line to jump to that moment
* **Search within**: Find specific words or phrases
* **Copy sections**: Select and export text portions
* **Edit capability**: Correct any transcription errors

### Unknown Speakers Tab

<Note>
  This tab only appears when speakers need identification. Assign unknown voices to actual participants to improve transcript accuracy and enable better analysis.
</Note>

Steps to assign speakers:

1. Listen to audio samples of unknown speakers
2. Select the correct person from the dropdown
3. Apply to all instances of that voice
4. Save to update the entire transcript

### Notes Tab

Add your own observations and context:

* **Rich text editor**: Format your notes with headers, lists, and emphasis
* **Time-stamped notes**: Link notes to specific moments
* **Collaborative editing**: Team members can contribute
* **Export options**: Copy or download your notes

## Right Sidebar

The collapsible right sidebar provides additional tools and insights:

### Chat Assistant

<Info>
  The AI chat understands the full context of this recording. Ask questions like:

  * "What were the main concerns raised?"
  * "Did they mention any competitors?"
  * "What was the timeline discussed?"
  * "Create action items from this call"
</Info>

### Signals

Automatically extracted insights:

* **Feature requests**: Product improvements mentioned
* **Pain points**: Problems and frustrations discussed
* **Positive feedback**: Compliments and success stories
* **Questions**: Uncertainties requiring follow-up
* **Decisions**: Conclusions and commitments made

Each signal includes:

* **Snippet**: The exact quote
* **Timestamp**: When it was said
* **Speaker**: Who said it
* **Sentiment**: Emotional context
* **Citation**: Direct link to source

### Comments

Collaborative discussion space:

* **Thread conversations**: Discuss specific topics
* **@mentions**: Notify team members
* **Real-time updates**: See comments as they're added
* **Resolved/unresolved**: Track discussion status

## Actions Toolbar

Quick access to important actions:

<Tabs>
  <Tab title="Sharing">
    * **Copy link**: Share with timestamp
    * **Public link**: Generate external share URL
    * **Invite users**: Add specific people
    * **Embed code**: Add to websites
  </Tab>

  <Tab title="Export">
    * **Download video/audio**: Original file
    * **Export transcript**: TXT, DOCX, or PDF
    * **Copy summary**: Formatted text
    * **Generate document**: Create reports or briefs
  </Tab>

  <Tab title="Manage">
    * **Edit details**: Update title and description
    * **Change privacy**: Adjust access settings
    * **Add to folder**: Organize recording
    * **Duplicate**: Copy to another workspace
    * **Delete**: Remove permanently
  </Tab>
</Tabs>

## Privacy Controls

Manage who can access this recording:

### Permission Levels

1. **Workspace**: All team members
2. **Participants Only**: Meeting attendees only
3. **Custom**: Specific individuals

<Warning>
  Original participants always maintain access to recordings they were part of. This cannot be revoked for privacy and compliance reasons.
</Warning>

### Sharing Settings

* **Public sharing**: Enable/disable external links
* **Summary visibility**: Control if AI summary is included
* **Download permissions**: Allow/restrict file downloads
* **Comment permissions**: Who can add comments

## Processing States

Understanding recording processing:

| Stage            | What's Happening          | Typical Duration |
| ---------------- | ------------------------- | ---------------- |
| **Uploading**    | File transfer to servers  | 1-10 minutes     |
| **Transcribing** | Speech-to-text conversion | 5-30 minutes     |
| **Analyzing**    | AI extraction of insights | 2-5 minutes      |
| **Available**    | Fully processed and ready | Complete         |

<Note>
  Processing times vary based on recording length and current system load. You'll receive a notification when processing completes.
</Note>

## Best Practices

<Check>
  **Review and correct**: Check AI summaries for accuracy and edit if needed.
</Check>

<Check>
  **Assign all speakers**: Proper speaker identification improves all AI features.
</Check>

<Check>
  **Add context**: Use the notes section to add background information.
</Check>

<Check>
  **Extract signals**: Select important quotes to create trackable insights.
</Check>

<Check>
  **Share thoughtfully**: Consider privacy before generating public links.
</Check>

## Navigation Tips

* **Search in Transcript**: Use Cmd/Ctrl + F within the Transcript tab
* **Quick Actions**: Use Cmd/Ctrl + K for universal quick actions
* **Tab Switching**: Click tabs to switch between Summary, Transcript, Notes, Documents, etc.