> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Privacy & Data Access

> Understanding privacy controls and data access in BuildBetter Chat

## Privacy Overview

BuildBetter Chat is designed with privacy-first principles to ensure:

* Your conversations remain completely private to you
* AI only accesses data you already have permission to view
* Clear visibility into what data sources are being used
* Respect for all existing workspace permission controls

## Chat Privacy Model

<CardGroup cols={2}>
  <Card title="Private by Default" icon="user-lock">
    All chat conversations are private to you only - no sharing capabilities exist
  </Card>

  <Card title="Permission Respect" icon="shield-check">
    Chat can only access calls, documents, and signals you already have access to
  </Card>
</CardGroup>

<Warning>
  **Important**: Chats cannot currently be shared with other users. All conversations are private to the creator.
</Warning>

## Data Access Controls

### What Chat Can Access

Chat respects your existing permissions and can only access:

<AccordionGroup>
  <Accordion title="Your Content" icon="user">
    * **Calls you attended**: Meetings where you were a participant
    * **Your private content**: Documents and signals you created
    * **Public workspace content**: Items marked as public in your workspace
    * **Custom context**: Content from your [Settings > Custom Context](/pages/Settings/custom-context)
  </Accordion>

  <Accordion title="Permission-Based Access" icon="key">
    * **Public recordings**: Available to all workspace members
    * **Speaker-only recordings**: Only accessible to call participants
    * **Shared documents**: Documents explicitly shared with you
    * **Team signals**: Insights extracted from accessible content
  </Accordion>
</AccordionGroup>

### What Chat Cannot Access

<Warning>
  **Access Restrictions:**

  * Other users' private chats or conversations
  * Calls you didn't attend (unless marked public)
  * Private documents from other users
  * Signals from inaccessible source content
  * Content from other workspaces
  * Administrative or system data
</Warning>

## Privacy Indicators

The chat interface provides clear privacy indicators:

### Visual Privacy Cues

* **🔒 Lock icons** on private content citations
* **"Restricted access: Only you"** tooltips on private items
* **Permission status** shown in context dropdown
* **Clear attribution** showing which sources were used

### Context Transparency

When you add context to chat:

* **Visual confirmation** shows exactly what content is being analyzed
* **Permission indicators** display access levels for each item
* **Citation system** shows which sources the AI actually used in responses
* **Removable context** lets you control what data is included

## Data Source Permissions

<Table>
  <TableHeader>
    <TableRow>
      <TableCell>Content Type</TableCell>
      <TableCell>Access Requirements</TableCell>
      <TableCell>Privacy Level</TableCell>
    </TableRow>
  </TableHeader>

  <TableBody>
    <TableRow>
      <TableCell>Your Recordings</TableCell>
      <TableCell>Creator or participant</TableCell>
      <TableCell>Private or as-configured</TableCell>
    </TableRow>

    <TableRow>
      <TableCell>Public Recordings</TableCell>
      <TableCell>Workspace member</TableCell>
      <TableCell>Visible to all members</TableCell>
    </TableRow>

    <TableRow>
      <TableCell>Your Documents</TableCell>
      <TableCell>Creator or shared access</TableCell>
      <TableCell>Private or as-configured</TableCell>
    </TableRow>

    <TableRow>
      <TableCell>Your Signals</TableCell>
      <TableCell>Access to source content</TableCell>
      <TableCell>Inherits from source</TableCell>
    </TableRow>

    <TableRow>
      <TableCell>Custom Context</TableCell>
      <TableCell>Configured in settings</TableCell>
      <TableCell>User-controlled</TableCell>
    </TableRow>
  </TableBody>
</Table>

## Custom Context Privacy

Your [Custom Context](/pages/Settings/custom-context) settings affect what background knowledge the AI has:

<Steps>
  <Step title="Review Custom Context">
    Check what additional context you've configured in Settings
  </Step>

  <Step title="Understand Scope">
    Custom context applies to all your chat conversations
  </Step>

  <Step title="Manage Carefully">
    Only include context that's appropriate for all your chat usage
  </Step>

  <Step title="Regular Updates">
    Review and update custom context as your privacy needs change
  </Step>
</Steps>

<Note>
  Custom context is added to all your chats automatically, so ensure it only contains information you're comfortable having the AI reference in any conversation.
</Note>

## Privacy Best Practices

<Check>
  **Review Context**: Always check what calls/documents you're adding as context before asking sensitive questions
</Check>

<Check>
  **Understand Citations**: Read citation sources to understand what data informed the AI's response
</Check>

<Check>
  **Private Content**: Be aware that private content you add to chat remains private but will be analyzed by the AI
</Check>

<Check>
  **Custom Context**: Regularly review your custom context settings to ensure they align with your privacy preferences
</Check>

<Check>
  **Permission Awareness**: Remember that AI responses are based only on content you already have access to
</Check>

## Current Limitations

<Warning>
  **No Sharing Features:**

  * Chats cannot be shared with team members
  * No collaborative editing or commenting
  * No export functionality for conversations
  * No public links or access controls for chats
</Warning>

## Data Processing Transparency

### What Happens to Your Data

* **Chat messages** are processed by AI to generate responses
* **Context items** (calls, documents, signals) are analyzed when included
* **Citations** are generated to show which sources informed responses
* **Conversation history** is stored for thread continuity

### Data Usage Boundaries

* **No cross-user access**: Your data is never accessible to other users through chat
* **Permission enforcement**: Existing access controls are maintained
* **Source attribution**: AI clearly shows what data sources were used
* **Context control**: You choose what data to include in each conversation

<Info>
  For enterprise privacy requirements and data processing agreements, contact [support@buildbetter.ai](mailto:support@buildbetter.ai).
</Info>

## Privacy Troubleshooting

<AccordionGroup>
  <Accordion title="Can't Access Expected Content" icon="eye-slash">
    **Possible Causes:**

    * Content is private to another user
    * You weren't a participant in the call
    * Document permissions have changed
    * Content hasn't finished processing

    **Solutions:**

    * Check content permissions directly
    * Verify you attended the meeting
    * Contact content owner for access
  </Accordion>

  <Accordion title="Unexpected Content Access" icon="exclamation-triangle">
    **Possible Causes:**

    * Content was marked as public
    * You have broader permissions than expected
    * Custom context includes unexpected data

    **Solutions:**

    * Review content permission settings
    * Check your custom context configuration
    * Contact workspace administrator
  </Accordion>
</AccordionGroup>