> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Plans

> Frequently asked questions about BuildBetter subscription options

## Plan Options

<AccordionGroup>
  <Accordion title="What subscription plans does BuildBetter offer?">
    BuildBetter offers several subscription tiers to meet different organizational needs:

    **Free**

    * Try BuildBetter with limited credits
    * Basic features and analytics
    * Great for evaluating the platform

    **Hobby**

    * For individuals and very small teams
    * Limited monthly credits
    * Core analytics and signal extraction
    * Standard support

    **Starter**

    * For small teams getting started
    * Monthly credit allocation for recordings and AI features
    * Basic analytics and signal extraction
    * Standard support

    **Explorer**

    * For growing teams
    * Increased monthly credits
    * Advanced analytics and custom signals
    * Priority support
    * CRM integrations

    **Pro**

    * For teams that need more power
    * Higher credit allocation
    * Full analytics suite
    * Priority support
    * All integrations included

    **Enterprise**

    * For larger organizations with custom needs
    * Custom credit allocation
    * Full analytics suite with custom dashboards
    * Custom data retention policies
    * Dedicated support manager
    * Advanced security features (SSO, audit logs)
    * Custom integrations

    **Healthcare Edition**

    * Specialized for healthcare organizations
    * HIPAA compliance features
    * PHI handling controls
    * Clinical vocabulary support
    * Compliance documentation
  </Accordion>

  <Accordion title="How is BuildBetter priced?">
    BuildBetter uses a **credits-based pricing model** rather than per-seat licensing. This means:

    * Everyone in your organization gets access
    * You pay based on credits consumed for recordings, AI processing, and other features
    * Credits refresh monthly based on your plan
    * Overage credits are available if you need more
    * Premium features may have additional costs

    This approach ensures insights flow freely across your organization, rather than being limited to specific licensed users.
  </Accordion>

  <Accordion title="What are credits and how do they work?">
    Credits are BuildBetter's universal usage currency:

    **What uses credits:**

    * Recording and transcribing calls
    * AI-powered signal extraction
    * Document generation
    * Advanced analytics processing

    **Credit types:**

    * **Included credits**: Your monthly allocation based on your plan
    * **Overage credits**: Additional credits billed at your plan's overage rate when you exceed your allocation
    * **Promotional credits**: Bonus credits from promotions or referrals

    Credits reset at the start of each billing cycle. Unused credits do not roll over.
  </Accordion>

  <Accordion title="Can I customize my plan?">
    Yes. BuildBetter offers several customization options:

    **Plan Add-ons:**

    * Additional credit packages
    * Extended data retention
    * Premium integrations
    * Advanced analytics modules

    **Enterprise Plan:**

    * Fully customizable to your organization's specific needs
    * Custom contract terms
    * Special compliance requirements
    * Dedicated implementation services
    * Custom training programs

    Contact our sales team to discuss your specific requirements.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes. When you sign up, you get free credits to explore the platform—about 2 hours of recordings or \~35 tickets worth. This includes:

    * Full access to all features
    * No time limit on using your free credits
    * No credit card required to start

    You can upgrade to a paid plan at any time to get more credits.
  </Accordion>
</AccordionGroup>

## Billing and Payment

<AccordionGroup>
  <Accordion title="How does billing work?">
    Billing depends on your plan:

    * **Monthly plans:** Billed monthly with automatic renewal
    * **Annual plans:** Billed yearly with monthly credit allocation
    * **Enterprise:** Custom billing cycles based on contract terms

    All plans include:

    * Transparent credit usage tracking
    * Real-time usage dashboard
    * Automated notifications when approaching limits
    * Flexible payment methods
  </Accordion>

  <Accordion title="What payment methods are accepted?">
    BuildBetter accepts:

    * Major credit cards (Visa, Mastercard, American Express)
    * ACH bank transfers
    * Wire transfers
    * Purchase orders (for Enterprise customers)

    All payment processing is secured with enterprise-grade encryption.
  </Accordion>

  <Accordion title="What happens if I exceed my credits?">
    If you exceed your allocated credits:

    1. You'll receive notifications as you approach your limit
    2. Additional usage is billed at your plan's overage rate (two-tier pricing)
    3. You can purchase additional credit packages anytime
    4. Enterprise customers can set custom overage policies

    You can monitor credit usage in real-time through your dashboard.
  </Accordion>

  <Accordion title="What if I have payment issues?">
    BuildBetter offers a **30-day grace period** if payment issues arise:

    * You keep full access to your workspace during this period
    * No interruption to your recordings or data
    * Time to resolve payment method issues
    * Your data remains safe and accessible

    We'll notify you of any payment issues and work with you to resolve them.
  </Accordion>

  <Accordion title="Can I change plans mid-subscription?">
    Yes. You can upgrade your plan at any time:

    * **Upgrades:** Take effect immediately with prorated billing
    * **Proration preview:** See exactly what you'll pay before confirming
    * **Downgrades:** Take effect at the start of your next billing cycle

    Plan changes can be managed through your settings or by contacting your account representative.
  </Accordion>
</AccordionGroup>

## Usage and Limits

<AccordionGroup>
  <Accordion title="What counts toward my credits?">
    Credit usage includes:

    * Meeting time captured through automatic recording
    * Manually recorded sessions
    * Imported audio/video files
    * AI processing for transcription and extraction
    * Document generation

    Only actual processing counts—idle time and viewing content don't affect your credit allocation.
  </Accordion>

  <Accordion title="Are there limits on users or storage?">
    **Users:** All plans include unlimited users—everyone in your organization can access BuildBetter.

    **Storage** is determined by:

    * Your data retention settings
    * Recording quality settings
    * Volume of recordings

    Extended storage is available as an add-on for all plans if you need to retain data beyond the standard retention period.
  </Accordion>

  <Accordion title="How are recording quality and storage related?">
    Recording quality settings affect storage consumption:

    * Standard quality: \~70MB per hour
    * High quality: \~150MB per hour
    * HD quality: \~300MB per hour

    You can adjust quality settings based on your needs. For most business conversations, standard quality is sufficient for accurate transcription and analysis.
  </Accordion>
</AccordionGroup>

## Enterprise Features

<AccordionGroup>
  <Accordion title="What additional features come with Enterprise plans?">
    Enterprise plans include:

    * Single Sign-On (SSO) integration
    * SCIM user provisioning
    * Advanced role-based access controls
    * Custom data retention policies
    * Dedicated customer success manager
    * SLA guarantees
    * Priority support queue
    * Custom integrations
    * Audit logs and compliance reports
    * Advanced analytics dashboards
    * Custom onboarding and training
  </Accordion>

  <Accordion title="Do you offer Professional Services?">
    Yes. Enterprise customers can access our Professional Services team for:

    * Custom implementation
    * Integration development
    * Workflow automation
    * Custom AI model training
    * System optimization
    * Strategic advisory services

    Professional Services are scoped and priced based on your specific requirements.
  </Accordion>
</AccordionGroup>

## Getting Started

<AccordionGroup>
  <Accordion title="How do I get a custom quote?">
    To receive a customized quote:

    1. Contact our sales team via the pricing page
    2. Schedule a consultation call
    3. Discuss your specific needs and usage patterns
    4. Receive a tailored proposal

    We'll work with you to find the right plan and customizations for your organization.
  </Accordion>

  <Accordion title="How long does implementation take?">
    Implementation timelines vary by plan:

    * **Free/Hobby/Starter:** Same-day setup, fully self-service
    * **Explorer/Pro:** 1-3 days with guided setup assistance
    * **Enterprise:** 1-4 weeks depending on customization requirements

    Our implementation team works closely with you to ensure a smooth deployment.
  </Accordion>
</AccordionGroup>

<Card title="Ready to get started?" icon="rocket" href="/pages/Support/contact-sales">
  Contact our sales team for personalized plan recommendations
</Card>