> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Channels

> Available support options and how to get help with BuildBetter

## Support Options

<CardGroup cols={2}>
  <Card title="Self-Service" icon="book-open">
    Documentation and knowledge base
  </Card>

  <Card title="Live Support" icon="headset">
    Real-time assistance options
  </Card>

  <Card title="Community" icon="users">
    User community and forums
  </Card>

  <Card title="Enterprise Support" icon="building">
    Dedicated support for enterprise customers
  </Card>
</CardGroup>

## Getting Help

<Steps>
  <Step title="Self-Help Resources" stepNumber={1}>
    * Documentation
    * Knowledge base
    * Video tutorials
    * FAQs
  </Step>

  <Step title="Community Support" stepNumber={2}>
    * User forums
    * Community discussions
    * Feature requests
    * Best practices
  </Step>

  <Step title="Direct Support" stepNumber={3}>
    * Live chat
    * Email support
    * Phone support
    * Ticket system
  </Step>
</Steps>

## Support Channels

### Online Support

```yaml theme={null}
online_channels:
  documentation:
    - Product guides
    - API documentation
    - Integration guides
    - Best practices
  
  knowledge_base:
    - Troubleshooting guides
    - How-to articles
    - Feature explanations
    - Common solutions
```

### Live Assistance

```yaml theme={null}
live_support:
  chat:
    - Business hours coverage
    - Quick response times
    - Technical assistance
    - Issue resolution
  
  phone:
    - Enterprise support
    - Priority handling
    - Expert assistance
    - Scheduled calls
```

## Enterprise Support

<AccordionGroup>
  <Accordion title="Dedicated Support">
    ```yaml theme={null}
    enterprise_support:
      features:
        - Dedicated account manager
        - Priority response
        - 24/7 availability
        - Custom SLAs
      
      services:
        - Technical consulting
        - Implementation support
        - Custom solutions
        - Training sessions
    ```
  </Accordion>

  <Accordion title="Support SLAs">
    ```yaml theme={null}
    sla_levels:
      critical:
        response_time: "1 hour"
        availability: "24/7"
        escalation: true
      
      high:
        response_time: "4 hours"
        availability: "24/7"
        escalation: true
      
      standard:
        response_time: "1 business day"
        availability: "business hours"
        escalation: false
    ```
  </Accordion>
</AccordionGroup>

## Community Resources

### User Community

```yaml theme={null}
community_features:
  forums:
    - Discussion boards
    - Knowledge sharing
    - Feature requests
    - User tips
  
  collaboration:
    - Best practices
    - Use cases
    - Integration examples
    - Success stories
```

### Developer Resources

```yaml theme={null}
developer_support:
  resources:
    - API documentation
    - Code examples
    - SDKs
    - Integration guides
  
  assistance:
    - Developer forum
    - Technical support
    - Implementation help
    - Code review
```

<Warning>
  Enterprise features and SLAs are only available with qualifying subscription plans.
</Warning>

## Training & Education

<CardGroup cols={2}>
  <Card title="Training Resources" icon="graduation-cap">
    * Online courses
    * Video tutorials
    * Documentation
    * Best practices
  </Card>

  <Card title="Custom Training" icon="chalkboard-user">
    * Personalized sessions
    * Team training
    * Custom curriculum
    * Hands-on workshops
  </Card>
</CardGroup>

## Support Hours

### Standard Support

```yaml theme={null}
support_availability:
  business_hours:
    - Monday-Friday
    - 9:00 AM - 5:00 PM
    - Local time zones
    - Email and chat
  
  response_times:
    - Initial: "4 hours"
    - Follow-up: "1 business day"
    - Resolution: "Best effort"
```

### Extended Support

```yaml theme={null}
extended_support:
  enterprise:
    - 24/7 availability
    - Priority response
    - Multiple channels
    - Global coverage
  
  premium:
    - Extended hours
    - Weekend support
    - Faster response
    - Direct access
```

<Note>
  Support hours and availability may vary by region and subscription plan.
</Note>

## Contact Methods

### Support Channels

* Email: [support@buildbetter.app](mailto:support@buildbetter.app)
* Phone: +1 (888) BUILD-BTR
* Chat: Available in-app
* Portal: support.buildbetter.app

### Priority Support

* Enterprise: [enterprise@buildbetter.app](mailto:enterprise@buildbetter.app)
* Security: [security@buildbetter.app](mailto:security@buildbetter.app)
* Billing: [billing@buildbetter.app](mailto:billing@buildbetter.app)

<Tip>
  Use the in-app chat for fastest response during business hours.
</Tip>

## Issue Reporting

<AccordionGroup>
  <Accordion title="Report Process">
    ```yaml theme={null}
    reporting_steps:
      initial:
        - Issue description
        - Steps to reproduce
        - Expected behavior
        - Actual behavior
      
      details:
        - Screenshots/videos
        - Error messages
        - System info
        - Logs
    ```
  </Accordion>

  <Accordion title="Follow-up">
    ```yaml theme={null}
    follow_up_process:
      tracking:
        - Ticket number
        - Status updates
        - Resolution progress
        - Satisfaction survey
      
      escalation:
        - Priority adjustment
        - Technical review
        - Management attention
        - Resolution plan
    ```
  </Accordion>
</AccordionGroup>

## Feedback & Suggestions

### Feedback Channels

```yaml theme={null}
feedback_options:
  product:
    - Feature requests
    - Improvement ideas
    - Bug reports
    - User experience
  
  support:
    - Service quality
    - Response time
    - Resolution effectiveness
    - Support experience
```

<Info>
  Your feedback helps us improve BuildBetter's products and services.
</Info>