> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk Integration (Alpha)

> Connect BuildBetter with Freshdesk to ingest and analyze data for product insights and enhanced support

<Note>
  **Coming Soon - Request Early Access**

  This integration is currently in Alpha development and not yet publicly available. If you're interested in early access, please contact [support@buildbetter.app](mailto:support@buildbetter.app) with "Freshdesk Integration Early Access" in the subject line.
</Note>

Ingest all data from Freshdesk platform and have it searchable and accessible to BuildBetter chat and documents.

Run signals over this data to get product insights, such as feature requests, bugs, issues, and complaints.

Use those signals or the raw data to generate reports or run workflows over them. This is great for support, customer success, and product teams.

The setup is pretty simple. All of them require a BuildBetter account and a plan that allows the specific integration. They are enabled for all organizations. Requires a Freshdesk workspace with API credentials and access.

## Setup Guide

1. Navigate to [https://app.buildbetter.app/settings/org/integrations](https://app.buildbetter.app/settings/org/integrations)
2. Scroll to **Freshdesk** integration.
3. Enter your Freshdesk API key.
4. Configure shareability and settings (see screenshot).
5. Click **Connect**.

## Bulk Ingestion

<Callout type="info" emoji="🚀">
  **Bulk Ingestion**

  If you do wish to ingest historical data, please reach out to [support@buildbetter.app](mailto:support@buildbetter.app) and we can do a retroactive import over historical data, and we can do a bulk import as well.
</Callout>

## Settings & Options

<AccordionGroup>
  <Accordion title="Fetch conversations on close">
    Get the conversations when the conversation is closed in Freshdesk.
    **Default**: Enabled
  </Accordion>

  <Accordion title="Fetch conversations on tag creation">
    Get the conversations when a tag selected is attached to a message in your conversation.
    **Default**: Disabled
  </Accordion>

  <Accordion title="Update open conversations every X days">
    Setting the days to 0 will stop the automatic update on reopened conversations or open conversations with selected tags.
    **Default**: 0 days
  </Accordion>
</AccordionGroup>