> ## Documentation Index
> Fetch the complete documentation index at: https://docs.buildbetter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support workspace

> Configure the support widget, reply to visitors, and review support activity.

The Support workspace connects the embedded widget to a shared inbox. Configure
the widget before you expect visitor conversations to appear. Open the **?**
button on a page to see its tutorial and available tour.

## Widget

Open the Support widget settings and review the workspace configuration. Use the
page's embed instructions to add the widget to your site. Configure verified
visitor identity through the supported setup flow when your site identifies
signed-in users. Do not put a signing secret in browser code.

Test the widget from your own site after you install it. Confirm that a test
message arrives in the correct workspace inbox before you ask customers to use
it.

## Inbox

Open **Support inbox** to review incoming visitor conversations. Use the open and
resolved views and the visible filters to find the work you need. Select a
conversation to read the context and write a reply. Review the recipient and
message before you send it.

Resolve a conversation when the support work is complete. Use the available
signal action when the conversation contains useful product feedback. A
workspace with no conversations shows the first setup action.

## Stats

Open **Support stats** to review the activity for the selected period. Read each
figure with its current filters. Use the inbox to inspect the conversations
behind the totals. Connect and test the widget before you use an empty report
to judge support activity.


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