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Quick Solutions

Connection Issues

Most common connectivity problems and fixes

Recording Problems

Solutions for recording and audio issues

Access Issues

Resolve login and permission problems

Integration Issues

Fix common integration challenges

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Connection Problems

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Recording Issues

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Audio Problems

common_issues:
  no_audio:
    symptoms:
      - Silent recordings
      - Missing audio tracks
      - Low volume
    solutions:
      - Check audio source
      - Verify permissions
      - Test microphone
      - Adjust settings

  poor_quality:
    symptoms:
      - Background noise
      - Echo effects
      - Audio distortion
    solutions:
      - Use noise cancellation
      - Check internet speed
      - Optimize settings
      - Update software

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Recording Failures

recording_issues:
  failed_start:
    - Check platform permissions
    - Verify bot access
    - Test connection
    - Review settings
  
  interrupted_recording:
    - Check network stability
    - Monitor system resources
    - Verify storage space
    - Review error logs

Always test recording settings before important meetings.

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Access & Authentication

1

Login Issues

  • Reset password
  • Clear browser cache
  • Check email verification
  • Contact support
2

Permission Problems

  • Verify role assignments
  • Check access levels
  • Review workspace settings
  • Update permissions
3

SSO Problems

  • Verify SSO configuration
  • Check identity provider
  • Test SSO connection
  • Review error messages

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Integration Challenges

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Platform Integration

integration_issues:
  calendar:
    problems:
      - Sync failures
      - Missing meetings
      - Update delays
    solutions:
      - Reconnect calendar
      - Check permissions
      - Verify settings
      - Update integration

  crm:
    problems:
      - Data sync issues
      - Field mapping errors
      - Update conflicts
    solutions:
      - Review mapping
      - Check credentials
      - Test connection
      - Update config

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Third-Party Tools

tool_issues:
  connectivity:
    - API authentication
    - Endpoint access
    - Rate limiting
    - Token expiration
  
  data_sync:
    - Sync conflicts
    - Missing data
    - Format issues
    - Update failures

Keep integration configurations up to date for optimal performance.

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Storage & Processing

Storage Issues

  • Space limitations
  • Upload failures
  • Access problems
  • Sync errors

Processing Problems

  • Transcription delays
  • Analysis failures
  • Queue backlog
  • Resource limits

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Performance Issues

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System Performance

performance_problems:
  slow_response:
    - Clear cache
    - Check connection
    - Update browser
    - Optimize settings
  
  resource_usage:
    - Monitor usage
    - Close unused tabs
    - Clear temporary files
    - Update application

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Feature Performance

feature_issues:
  analysis_delays:
    - Check queue status
    - Verify file size
    - Monitor progress
    - Contact support
  
  search_problems:
    - Optimize query
    - Check indexing
    - Verify permissions
    - Review filters

Regular maintenance and updates help prevent common performance issues.

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Error Messages

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Recovery Steps

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Data Recovery

recovery_procedures:
  lost_data:
    - Check recycle bin
    - Review backups
    - Check versions
    - Contact support
  
  corrupted_files:
    - Download backup
    - Verify integrity
    - Restore version
    - Rebuild index

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Account Recovery

account_issues:
  locked_account:
    - Verify identity
    - Reset password
    - Contact admin
    - Review activity
  
  lost_access:
    - Password reset
    - 2FA recovery
    - Admin assistance
    - Support ticket

For persistent issues, contact BuildBetter support with detailed error information and steps to reproduce.