Common Issues - BuildBetter

Quick Solutions

Connection Issues

Most common connectivity problems and fixes

Recording Problems

Solutions for recording and audio issues

Access Issues

Resolve login and permission problems

Integration Issues

Fix common integration challenges

Connection Problems

Can't Connect to Meetings

symptoms:
  - Bot fails to join meetings
  - Connection timeouts
  - Platform access errors

solutions:
  - Verify calendar integration
  - Check meeting URL format
  - Confirm platform permissions
  - Test network connectivity

API Connection Failures

symptoms:
  - API timeout errors
  - Authentication failures
  - Rate limit exceeded

solutions:
  - Verify API credentials
  - Check rate limits
  - Test API endpoints
  - Review error logs

Recording Issues

Audio Problems

common_issues:
  no_audio:
    symptoms:
      - Silent recordings
      - Missing audio tracks
      - Low volume
    solutions:
      - Check audio source
      - Verify permissions
      - Test microphone
      - Adjust settings

  poor_quality:
    symptoms:
      - Background noise
      - Echo effects
      - Audio distortion
    solutions:
      - Use noise cancellation
      - Check internet speed
      - Optimize settings
      - Update software

Recording Failures

recording_issues:
  failed_start:
    - Check platform permissions
    - Verify bot access
    - Test connection
    - Review settings
  
  interrupted_recording:
    - Check network stability
    - Monitor system resources
    - Verify storage space
    - Review error logs

Always test recording settings before important meetings.

Access & Authentication

Reset password
Clear browser cache
Check email verification
Contact support

Permission Problems

Verify role assignments
Check access levels
Review workspace settings
Update permissions

SSO Problems

Verify SSO configuration
Check identity provider
Test SSO connection
Review error messages

Integration Challenges

Platform Integration

integration_issues:
  calendar:
    problems:
      - Sync failures
      - Missing meetings
      - Update delays
    solutions:
      - Reconnect calendar
      - Check permissions
      - Verify settings
      - Update integration

  crm:
    problems:
      - Data sync issues
      - Field mapping errors
      - Update conflicts
    solutions:
      - Review mapping
      - Check credentials
      - Test connection
      - Update config

Third-Party Tools

tool_issues:
  connectivity:
    - API authentication
    - Endpoint access
    - Rate limiting
    - Token expiration
  
  data_sync:
    - Sync conflicts
    - Missing data
    - Format issues
    - Update failures

Keep integration configurations up to date for optimal performance.

Storage & Processing

Storage Issues

Space limitations
Upload failures
Access problems
Sync errors

Processing Problems

Transcription delays
Analysis failures
Queue backlog
Resource limits

Performance Issues

System Performance

performance_problems:
  slow_response:
    - Clear cache
    - Check connection
    - Update browser
    - Optimize settings
  
  resource_usage:
    - Monitor usage
    - Close unused tabs
    - Clear temporary files
    - Update application

Feature Performance

feature_issues:
  analysis_delays:
    - Check queue status
    - Verify file size
    - Monitor progress
    - Contact support
  
  search_problems:
    - Optimize query
    - Check indexing
    - Verify permissions
    - Review filters

Regular maintenance and updates help prevent common performance issues.

Error Messages

Common Error Codes

error_codes:
  400:
    - Bad request format
    - Invalid parameters
    - Missing data
  401:
    - Authentication required
    - Invalid credentials
    - Expired token
  403:
    - Insufficient permissions
    - Access denied
    - Rate limited
  500:
    - Server error
    - Processing failure
    - System overload

Error Resolution

resolution_steps:
  validation_errors:
    - Check input format
    - Verify parameters
    - Review documentation
  auth_errors:
    - Update credentials
    - Refresh token
    - Verify permissions
  system_errors:
    - Retry operation
    - Check status
    - Contact support

Recovery Steps

Data Recovery

recovery_procedures:
  lost_data:
    - Check recycle bin
    - Review backups
    - Check versions
    - Contact support
  
  corrupted_files:
    - Download backup
    - Verify integrity
    - Restore version
    - Rebuild index

Account Recovery

account_issues:
  locked_account:
    - Verify identity
    - Reset password
    - Contact admin
    - Review activity
  
  lost_access:
    - Password reset
    - 2FA recovery
    - Admin assistance
    - Support ticket

For persistent issues, contact BuildBetter support with detailed error information and steps to reproduce.

​Quick Solutions

Connection Issues

Recording Problems

Access Issues

Integration Issues

​Connection Problems

​Recording Issues

​Audio Problems

​Recording Failures

​Access & Authentication

​Integration Challenges

​Platform Integration

​Third-Party Tools

​Storage & Processing

Storage Issues

Processing Problems

​Performance Issues

​System Performance

​Feature Performance

​Error Messages

​Recovery Steps

​Data Recovery

​Account Recovery

Quick Solutions

Connection Problems

Recording Issues

Audio Problems

Recording Failures

Access & Authentication

Integration Challenges

Platform Integration

Third-Party Tools

Storage & Processing

Performance Issues

System Performance

Feature Performance

Error Messages

Recovery Steps

Data Recovery

Account Recovery