Quick Solutions
Connection Issues
Most common connectivity problems and fixes
Recording Problems
Solutions for recording and audio issues
Access Issues
Resolve login and permission problems
Integration Issues
Fix common integration challenges
Connection Problems
Can't Connect to Meetings
symptoms:
- Bot fails to join meetings
- Connection timeouts
- Platform access errors
solutions:
- Verify calendar integration
- Check meeting URL format
- Confirm platform permissions
- Test network connectivity
symptoms:
- API timeout errors
- Authentication failures
- Rate limit exceeded
solutions:
- Verify API credentials
- Check rate limits
- Test API endpoints
- Review error logs
Recording Issues
Audio Problems
common_issues:
no_audio:
symptoms:
- Silent recordings
- Missing audio tracks
- Low volume
solutions:
- Check audio source
- Verify permissions
- Test microphone
- Adjust settings
poor_quality:
symptoms:
- Background noise
- Echo effects
- Audio distortion
solutions:
- Use noise cancellation
- Check internet speed
- Optimize settings
- Update software
Recording Failures
recording_issues:
failed_start:
- Check platform permissions
- Verify bot access
- Test connection
- Review settings
interrupted_recording:
- Check network stability
- Monitor system resources
- Verify storage space
- Review error logs
Always test recording settings before important meetings.
Access & Authentication
Login Issues
- Reset password
- Clear browser cache
- Check email verification
- Contact support
Permission Problems
- Verify role assignments
- Check access levels
- Review workspace settings
- Update permissions
SSO Problems
- Verify SSO configuration
- Check identity provider
- Test SSO connection
- Review error messages
Integration Challenges
integration_issues:
calendar:
problems:
- Sync failures
- Missing meetings
- Update delays
solutions:
- Reconnect calendar
- Check permissions
- Verify settings
- Update integration
crm:
problems:
- Data sync issues
- Field mapping errors
- Update conflicts
solutions:
- Review mapping
- Check credentials
- Test connection
- Update config
tool_issues:
connectivity:
- API authentication
- Endpoint access
- Rate limiting
- Token expiration
data_sync:
- Sync conflicts
- Missing data
- Format issues
- Update failures
Keep integration configurations up to date for optimal performance.
Storage & Processing
Storage Issues
- Space limitations
- Upload failures
- Access problems
- Sync errors
Processing Problems
- Transcription delays
- Analysis failures
- Queue backlog
- Resource limits
performance_problems:
slow_response:
- Clear cache
- Check connection
- Update browser
- Optimize settings
resource_usage:
- Monitor usage
- Close unused tabs
- Clear temporary files
- Update application
feature_issues:
analysis_delays:
- Check queue status
- Verify file size
- Monitor progress
- Contact support
search_problems:
- Optimize query
- Check indexing
- Verify permissions
- Review filters
Regular maintenance and updates help prevent common performance issues.
Error Messages
error_codes:
400:
- Bad request format
- Invalid parameters
- Missing data
401:
- Authentication required
- Invalid credentials
- Expired token
403:
- Insufficient permissions
- Access denied
- Rate limited
500:
- Server error
- Processing failure
- System overload
resolution_steps:
validation_errors:
- Check input format
- Verify parameters
- Review documentation
auth_errors:
- Update credentials
- Refresh token
- Verify permissions
system_errors:
- Retry operation
- Check status
- Contact support
Recovery Steps
Data Recovery
recovery_procedures:
lost_data:
- Check recycle bin
- Review backups
- Check versions
- Contact support
corrupted_files:
- Download backup
- Verify integrity
- Restore version
- Rebuild index
Account Recovery
account_issues:
locked_account:
- Verify identity
- Reset password
- Contact admin
- Review activity
lost_access:
- Password reset
- 2FA recovery
- Admin assistance
- Support ticket
For persistent issues, contact BuildBetter support with detailed error information and steps to reproduce.
