Support Channels

Support Options

Self-Service

Documentation and knowledge base

Live Support

Real-time assistance options

Community

User community and forums

Enterprise Support

Dedicated support for enterprise customers

Getting Help

Self-Help Resources

Documentation
Knowledge base
Video tutorials
FAQs

Community Support

User forums
Community discussions
Feature requests
Best practices

Direct Support

Live chat
Email support
Phone support
Ticket system

Online Support

online_channels:
  documentation:
    - Product guides
    - API documentation
    - Integration guides
    - Best practices
  
  knowledge_base:
    - Troubleshooting guides
    - How-to articles
    - Feature explanations
    - Common solutions

Live Assistance

live_support:
  chat:
    - Business hours coverage
    - Quick response times
    - Technical assistance
    - Issue resolution
  
  phone:
    - Enterprise support
    - Priority handling
    - Expert assistance
    - Scheduled calls

Enterprise Support

Dedicated Support

enterprise_support:
  features:
    - Dedicated account manager
    - Priority response
    - 24/7 availability
    - Custom SLAs
  
  services:
    - Technical consulting
    - Implementation support
    - Custom solutions
    - Training sessions

Support SLAs

sla_levels:
  critical:
    response_time: "1 hour"
    availability: "24/7"
    escalation: true
  
  high:
    response_time: "4 hours"
    availability: "24/7"
    escalation: true
  
  standard:
    response_time: "1 business day"
    availability: "business hours"
    escalation: false

Community Resources

User Community

community_features:
  forums:
    - Discussion boards
    - Knowledge sharing
    - Feature requests
    - User tips
  
  collaboration:
    - Best practices
    - Use cases
    - Integration examples
    - Success stories

Developer Resources

developer_support:
  resources:
    - API documentation
    - Code examples
    - SDKs
    - Integration guides
  
  assistance:
    - Developer forum
    - Technical support
    - Implementation help
    - Code review

Enterprise features and SLAs are only available with qualifying subscription plans.

Training & Education

Training Resources

Online courses
Video tutorials
Documentation
Best practices

Custom Training

Personalized sessions
Team training
Custom curriculum
Hands-on workshops

Support Hours

Standard Support

support_availability:
  business_hours:
    - Monday-Friday
    - 9:00 AM - 5:00 PM
    - Local time zones
    - Email and chat
  
  response_times:
    - Initial: "4 hours"
    - Follow-up: "1 business day"
    - Resolution: "Best effort"

Extended Support

extended_support:
  enterprise:
    - 24/7 availability
    - Priority response
    - Multiple channels
    - Global coverage
  
  premium:
    - Extended hours
    - Weekend support
    - Faster response
    - Direct access

Support hours and availability may vary by region and subscription plan.

Contact Methods

Support Channels

Email: support@buildbetter.app
Phone: +1 (888) BUILD-BTR
Chat: Available in-app
Portal: support.buildbetter.app

Priority Support

Use the in-app chat for fastest response during business hours.

Issue Reporting

Report Process

reporting_steps:
  initial:
    - Issue description
    - Steps to reproduce
    - Expected behavior
    - Actual behavior
  
  details:
    - Screenshots/videos
    - Error messages
    - System info
    - Logs

Follow-up

follow_up_process:
  tracking:
    - Ticket number
    - Status updates
    - Resolution progress
    - Satisfaction survey
  
  escalation:
    - Priority adjustment
    - Technical review
    - Management attention
    - Resolution plan

Feedback & Suggestions

Feedback Channels

feedback_options:
  product:
    - Feature requests
    - Improvement ideas
    - Bug reports
    - User experience
  
  support:
    - Service quality
    - Response time
    - Resolution effectiveness
    - Support experience

Your feedback helps us improve BuildBetter’s products and services.

​Support Options

Self-Service

Live Support

Community

Enterprise Support

​Getting Help

​Support Channels

​Online Support

​Live Assistance

​Enterprise Support

​Community Resources

​User Community

​Developer Resources

​Training & Education

Training Resources

Custom Training

​Support Hours

​Standard Support

​Extended Support

​Contact Methods

​Support Channels

​Priority Support

​Issue Reporting

​Feedback & Suggestions

​Feedback Channels

Support Options

Getting Help

Support Channels

Online Support

Live Assistance

Enterprise Support

Community Resources

User Community

Developer Resources

Training & Education

Support Hours

Standard Support

Extended Support

Contact Methods

Support Channels

Priority Support

Issue Reporting

Feedback & Suggestions

Feedback Channels