Support Options
Self-Service
Documentation and knowledge base
Live Support
Real-time assistance options
Community
User community and forums
Enterprise Support
Dedicated support for enterprise customers
Getting Help
Self-Help Resources
- Documentation
- Knowledge base
- Video tutorials
- FAQs
Community Support
- User forums
- Community discussions
- Feature requests
- Best practices
Direct Support
- Live chat
- Email support
- Phone support
- Ticket system
Support Channels
Online Support
online_channels:
documentation:
- Product guides
- API documentation
- Integration guides
- Best practices
knowledge_base:
- Troubleshooting guides
- How-to articles
- Feature explanations
- Common solutions
Live Assistance
live_support:
chat:
- Business hours coverage
- Quick response times
- Technical assistance
- Issue resolution
phone:
- Enterprise support
- Priority handling
- Expert assistance
- Scheduled calls
Enterprise Support
enterprise_support:
features:
- Dedicated account manager
- Priority response
- 24/7 availability
- Custom SLAs
services:
- Technical consulting
- Implementation support
- Custom solutions
- Training sessions
sla_levels:
critical:
response_time: "1 hour"
availability: "24/7"
escalation: true
high:
response_time: "4 hours"
availability: "24/7"
escalation: true
standard:
response_time: "1 business day"
availability: "business hours"
escalation: false
community_features:
forums:
- Discussion boards
- Knowledge sharing
- Feature requests
- User tips
collaboration:
- Best practices
- Use cases
- Integration examples
- Success stories
Developer Resources
developer_support:
resources:
- API documentation
- Code examples
- SDKs
- Integration guides
assistance:
- Developer forum
- Technical support
- Implementation help
- Code review
Enterprise features and SLAs are only available with qualifying subscription plans.
Training & Education
Training Resources
- Online courses
- Video tutorials
- Documentation
- Best practices
Custom Training
- Personalized sessions
- Team training
- Custom curriculum
- Hands-on workshops
Support Hours
Standard Support
support_availability:
business_hours:
- Monday-Friday
- 9:00 AM - 5:00 PM
- Local time zones
- Email and chat
response_times:
- Initial: "4 hours"
- Follow-up: "1 business day"
- Resolution: "Best effort"
Extended Support
extended_support:
enterprise:
- 24/7 availability
- Priority response
- Multiple channels
- Global coverage
premium:
- Extended hours
- Weekend support
- Faster response
- Direct access
Support hours and availability may vary by region and subscription plan.
Support Channels
Priority Support
Use the in-app chat for fastest response during business hours.
Issue Reporting
reporting_steps:
initial:
- Issue description
- Steps to reproduce
- Expected behavior
- Actual behavior
details:
- Screenshots/videos
- Error messages
- System info
- Logs
follow_up_process:
tracking:
- Ticket number
- Status updates
- Resolution progress
- Satisfaction survey
escalation:
- Priority adjustment
- Technical review
- Management attention
- Resolution plan
Feedback & Suggestions
Feedback Channels
feedback_options:
product:
- Feature requests
- Improvement ideas
- Bug reports
- User experience
support:
- Service quality
- Response time
- Resolution effectiveness
- Support experience
Your feedback helps us improve BuildBetter’s products and services.
