​
Support Options

Self-Service

Documentation and knowledge base

Live Support

Real-time assistance options

Community

User community and forums

Enterprise Support

Dedicated support for enterprise customers

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Getting Help

1

Self-Help Resources

  • Documentation
  • Knowledge base
  • Video tutorials
  • FAQs
2

Community Support

  • User forums
  • Community discussions
  • Feature requests
  • Best practices
3

Direct Support

  • Live chat
  • Email support
  • Phone support
  • Ticket system

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Support Channels

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Online Support

online_channels:
  documentation:
    - Product guides
    - API documentation
    - Integration guides
    - Best practices
  
  knowledge_base:
    - Troubleshooting guides
    - How-to articles
    - Feature explanations
    - Common solutions

​
Live Assistance

live_support:
  chat:
    - Business hours coverage
    - Quick response times
    - Technical assistance
    - Issue resolution
  
  phone:
    - Enterprise support
    - Priority handling
    - Expert assistance
    - Scheduled calls

​
Enterprise Support

​
Community Resources

​
User Community

community_features:
  forums:
    - Discussion boards
    - Knowledge sharing
    - Feature requests
    - User tips
  
  collaboration:
    - Best practices
    - Use cases
    - Integration examples
    - Success stories

​
Developer Resources

developer_support:
  resources:
    - API documentation
    - Code examples
    - SDKs
    - Integration guides
  
  assistance:
    - Developer forum
    - Technical support
    - Implementation help
    - Code review

Enterprise features and SLAs are only available with qualifying subscription plans.

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Training & Education

Training Resources

  • Online courses
  • Video tutorials
  • Documentation
  • Best practices

Custom Training

  • Personalized sessions
  • Team training
  • Custom curriculum
  • Hands-on workshops

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Support Hours

​
Standard Support

support_availability:
  business_hours:
    - Monday-Friday
    - 9:00 AM - 5:00 PM
    - Local time zones
    - Email and chat
  
  response_times:
    - Initial: "4 hours"
    - Follow-up: "1 business day"
    - Resolution: "Best effort"

​
Extended Support

extended_support:
  enterprise:
    - 24/7 availability
    - Priority response
    - Multiple channels
    - Global coverage
  
  premium:
    - Extended hours
    - Weekend support
    - Faster response
    - Direct access

Support hours and availability may vary by region and subscription plan.

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Contact Methods

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Support Channels

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Priority Support

Use the in-app chat for fastest response during business hours.

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Issue Reporting

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Feedback & Suggestions

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Feedback Channels

feedback_options:
  product:
    - Feature requests
    - Improvement ideas
    - Bug reports
    - User experience
  
  support:
    - Service quality
    - Response time
    - Resolution effectiveness
    - Support experience

Your feedback helps us improve BuildBetter’s products and services.