General
Frequently Asked Questions
Common questions and answers about BuildBetter
Frequently Asked Questions
Browse our most commonly asked questions or use the search bar to find specific answers.General Questions
What is BuildBetter?
What is BuildBetter?
BuildBetter is an AI-powered platform that helps teams capture, analyze, and extract insights from conversations. It started in 2020 as one of the first B2B tools to leverage GPT models, with a focus on empowering teams rather than replacing them.
How does BuildBetter work?
How does BuildBetter work?
BuildBetter works by recording meetings, processing conversations, and turning them into actionable intelligence. It captures meetings through calendar integration, analyzes the content for key signals, and makes all the information searchable and accessible for your entire organization.
Is BuildBetter secure?
Is BuildBetter secure?
Yes. BuildBetter is SOC 2 Type 2 compliant, GDPR compliant, and can be HIPAA compliant when required. Your data is encrypted in transit and at rest, and is never used to train models or for any other purposes beyond serving your needs.
How is BuildBetter different from other conversation intelligence tools?
How is BuildBetter different from other conversation intelligence tools?
BuildBetter differs by blending internal and external data in one unified platform. It’s not just a qualitative analysis tool or a ChatGPT instance with your company knowledge - it’s a complete operational system that captures everything from Slack conversations to calls to emails, creating a single source of truth.
How is BuildBetter different from RAG/Embeddings tools?
How is BuildBetter different from RAG/Embeddings tools?
Unlike traditional RAG (Retrieval-Augmented Generation) and embedding-based tools, BuildBetter doesn’t rely on semantic similarity searches. Here’s why this matters:The Problem with RAG/Embeddings:
- RAG tools search for semantically similar content, which often misses nuanced context
- When you ask “What are the top customer issues?”, RAG looks for things semantically related to “issues” but misses phrases like “friction” or “this took longer than expected”
- RAG doesn’t understand context - it can’t distinguish if an issue was raised by a customer vs. team member, or if it’s about your product vs. a competitor
- Performance degrades significantly with scale - beyond 3-10 transcripts, responses become unreliable
- We use proprietary models and a custom dataset called “Signals” that processes data contextually
- Our pipeline understands who’s speaking (customer vs. team), what they’re discussing, and filters out irrelevant information
- We can analyze hundreds of hours of transcripts while maintaining accuracy and providing citations
- Instead of just answering questions, we generate comprehensive reports with meaningful patterns and insights
Should I build an in-house solution or buy BuildBetter?
Should I build an in-house solution or buy BuildBetter?
Building an in-house conversation intelligence solution requires significant investment:Time & Resources:
- 6-8 months development time
- 3-5 engineers familiar with AI pipelines
- Ongoing maintenance and feature development
- Immediate Value: Start getting insights today, not in 6-8 months
- Proven Technology: Our proprietary models handle nuances that basic LLM wrappers miss
- Complete Solution: Data integration, CRM syncing, compliance, and workflow automation included
- Cost Effective: For ~1M+ to build
- No Maintenance: We handle updates, new features, and model improvements
- Enterprise Ready: SOC 2, GDPR, and HIPAA compliance built-in
Pricing and Licensing
How is BuildBetter priced?
How is BuildBetter priced?
BuildBetter uses a usage-based pricing model rather than per-seat licensing. This means everyone at your company gets access, not just select teams. This approach democratizes access to insights across your organization.
Is there a free trial?
Is there a free trial?
Yes, BuildBetter offers a 14-day free trial that includes all features. No credit card is required to start your trial.
Are there usage limits?
Are there usage limits?
Usage limits depend on your specific plan. Contact our sales team for detailed information on available plans and their corresponding usage allowances.
Setup and Configuration
How long does it take to set up BuildBetter?
How long does it take to set up BuildBetter?
Basic setup can be completed in less than 30 minutes. This includes creating your account, connecting your calendar, and configuring the Meeting Assistant. More advanced integrations like CRM connections may take additional time.
Does BuildBetter work with my existing tools?
Does BuildBetter work with my existing tools?
BuildBetter integrates with popular meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), calendars (Google Calendar, Outlook), CRM systems (Salesforce, HubSpot), and communication tools (Slack). Check our Integrations page for a complete list.
How do I get my team onboarded?
How do I get my team onboarded?
BuildBetter provides simple onboarding tools for team members. As an admin, you can invite team members via email, and they’ll receive step-by-step instructions to get started. We also offer customized onboarding sessions for enterprise customers.
Recording and Privacy
Does BuildBetter automatically record all meetings?
Does BuildBetter automatically record all meetings?
BuildBetter only records meetings based on the rules you configure. You have complete control over which meetings are recorded through calendar settings and recording rules.
How does BuildBetter handle consent for recording?
How does BuildBetter handle consent for recording?
BuildBetter provides built-in consent mechanisms, including automatic announcements at the start of meetings and pre-meeting notifications. The Meeting Assistant can be configured to announce itself when joining calls. However, compliance with local recording laws remains your responsibility.
Who can access my recorded meetings?
Who can access my recorded meetings?
Access to recordings is controlled by your organization’s permission settings. By default, only the meeting organizer and specifically designated individuals can access recordings. Admins can configure organization-wide access policies.
Technical Requirements
What are the system requirements for BuildBetter?
What are the system requirements for BuildBetter?
BuildBetter is a cloud-based solution that works in modern web browsers (Chrome, Firefox, Safari, Edge). No downloads are required for the core platform, though optional extensions are available for Zoom, Chrome, and other tools.
Does BuildBetter work on mobile devices?
Does BuildBetter work on mobile devices?
Yes, BuildBetter has a responsive web interface that works on tablets and smartphones. We also offer dedicated mobile apps for iOS and Android with core functionality.
What internet speed is required?
What internet speed is required?
A stable internet connection with at least 5 Mbps download and 2 Mbps upload speed is recommended for optimal performance during recording sessions.
Support and Training
How can I get help if I have questions?
How can I get help if I have questions?
BuildBetter offers multiple support channels:
- In-app chat support
- Email support at support@buildbetter.ai
- Documentation at docs.buildbetter.ai
- Scheduled training sessions for enterprise customers
Do you offer training for new users?
Do you offer training for new users?
Yes, we provide free onboarding webinars for all new customers. Enterprise customers receive additional personalized training sessions. We also offer a comprehensive knowledge base and video tutorials.
What are your support hours?
What are your support hours?
Our support team is available Monday through Friday, 9am to 6pm Eastern Time. Enterprise customers may have access to extended support hours based on their service level agreement.
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