Frequently Asked Questions
Common questions and answers about BuildBetter
Frequently Asked Questions
Browse our most commonly asked questions or use the search bar to find specific answers.
General Questions
BuildBetter is an AI-powered platform that helps teams capture, analyze, and extract insights from conversations. It started in 2020 as one of the first B2B tools to leverage GPT models, with a focus on empowering teams rather than replacing them.
BuildBetter works by recording meetings, processing conversations, and turning them into actionable intelligence. It captures meetings through calendar integration, analyzes the content for key signals, and makes all the information searchable and accessible for your entire organization.
Yes. BuildBetter is SOC 2 Type 2 compliant, GDPR compliant, and can be HIPAA compliant when required. Your data is encrypted in transit and at rest, and is never used to train models or for any other purposes beyond serving your needs.
BuildBetter differs by blending internal and external data in one unified platform. It’s not just a qualitative analysis tool or a ChatGPT instance with your company knowledge - it’s a complete operational system that captures everything from Slack conversations to calls to emails, creating a single source of truth.
Pricing and Licensing
BuildBetter uses a usage-based pricing model rather than per-seat licensing. This means everyone at your company gets access, not just select teams. This approach democratizes access to insights across your organization.
Yes, BuildBetter offers a 14-day free trial that includes all features. No credit card is required to start your trial.
Usage limits depend on your specific plan. Contact our sales team for detailed information on available plans and their corresponding usage allowances.
Setup and Configuration
Basic setup can be completed in less than 30 minutes. This includes creating your account, connecting your calendar, and configuring the Meeting Assistant. More advanced integrations like CRM connections may take additional time.
BuildBetter integrates with popular meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), calendars (Google Calendar, Outlook), CRM systems (Salesforce, HubSpot), and communication tools (Slack). Check our Integrations page for a complete list.
BuildBetter provides simple onboarding tools for team members. As an admin, you can invite team members via email, and they’ll receive step-by-step instructions to get started. We also offer customized onboarding sessions for enterprise customers.
Recording and Privacy
BuildBetter only records meetings based on the rules you configure. You have complete control over which meetings are recorded through calendar settings and recording rules.
BuildBetter provides built-in consent mechanisms, including automatic announcements at the start of meetings and pre-meeting notifications. The Meeting Assistant can be configured to announce itself when joining calls. However, compliance with local recording laws remains your responsibility.
Access to recordings is controlled by your organization’s permission settings. By default, only the meeting organizer and specifically designated individuals can access recordings. Admins can configure organization-wide access policies.
Technical Requirements
BuildBetter is a cloud-based solution that works in modern web browsers (Chrome, Firefox, Safari, Edge). No downloads are required for the core platform, though optional extensions are available for Zoom, Chrome, and other tools.
Yes, BuildBetter has a responsive web interface that works on tablets and smartphones. We also offer dedicated mobile apps for iOS and Android with core functionality.
A stable internet connection with at least 5 Mbps download and 2 Mbps upload speed is recommended for optimal performance during recording sessions.
Support and Training
BuildBetter offers multiple support channels:
- In-app chat support
- Email support at support@buildbetter.ai
- Documentation at docs.buildbetter.ai
- Scheduled training sessions for enterprise customers
Yes, we provide free onboarding webinars for all new customers. Enterprise customers receive additional personalized training sessions. We also offer a comprehensive knowledge base and video tutorials.
Our support team is available Monday through Friday, 9am to 6pm Eastern Time. Enterprise customers may have access to extended support hours based on their service level agreement.
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