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Plan Options

BuildBetter offers several subscription tiers to meet different organizational needs:Free
  • Try BuildBetter with limited credits
  • Basic features and analytics
  • Great for evaluating the platform
Hobby
  • For individuals and very small teams
  • Limited monthly credits
  • Core analytics and signal extraction
  • Standard support
Starter
  • For small teams getting started
  • Monthly credit allocation for recordings and AI features
  • Basic analytics and signal extraction
  • Standard support
Explorer
  • For growing teams
  • Increased monthly credits
  • Advanced analytics and custom signals
  • Priority support
  • CRM integrations
Pro
  • For teams that need more power
  • Higher credit allocation
  • Full analytics suite
  • Priority support
  • All integrations included
Enterprise
  • For larger organizations with custom needs
  • Custom credit allocation
  • Full analytics suite with custom dashboards
  • Custom data retention policies
  • Dedicated support manager
  • Advanced security features (SSO, audit logs)
  • Custom integrations
Healthcare Edition
  • Specialized for healthcare organizations
  • HIPAA compliance features
  • PHI handling controls
  • Clinical vocabulary support
  • Compliance documentation
BuildBetter uses a credits-based pricing model rather than per-seat licensing. This means:
  • Everyone in your organization gets access
  • You pay based on credits consumed for recordings, AI processing, and other features
  • Credits refresh monthly based on your plan
  • Overage credits are available if you need more
  • Premium features may have additional costs
This approach ensures insights flow freely across your organization, rather than being limited to specific licensed users.
Credits are BuildBetter’s universal usage currency:What uses credits:
  • Recording and transcribing calls
  • AI-powered signal extraction
  • Document generation
  • Advanced analytics processing
Credit types:
  • Included credits: Your monthly allocation based on your plan
  • Overage credits: Additional credits billed at your plan’s overage rate when you exceed your allocation
  • Promotional credits: Bonus credits from promotions or referrals
Credits reset at the start of each billing cycle. Unused credits do not roll over.
Yes. BuildBetter offers several customization options:Plan Add-ons:
  • Additional credit packages
  • Extended data retention
  • Premium integrations
  • Advanced analytics modules
Enterprise Plan:
  • Fully customizable to your organization’s specific needs
  • Custom contract terms
  • Special compliance requirements
  • Dedicated implementation services
  • Custom training programs
Contact our sales team to discuss your specific requirements.
Yes. When you sign up, you get free credits to explore the platform—about 2 hours of recordings or ~35 tickets worth. This includes:
  • Full access to all features
  • No time limit on using your free credits
  • No credit card required to start
You can upgrade to a paid plan at any time to get more credits.

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Billing and Payment

Billing depends on your plan:
  • Monthly plans: Billed monthly with automatic renewal
  • Annual plans: Billed yearly with monthly credit allocation
  • Enterprise: Custom billing cycles based on contract terms
All plans include:
  • Transparent credit usage tracking
  • Real-time usage dashboard
  • Automated notifications when approaching limits
  • Flexible payment methods
BuildBetter accepts:
  • Major credit cards (Visa, Mastercard, American Express)
  • ACH bank transfers
  • Wire transfers
  • Purchase orders (for Enterprise customers)
All payment processing is secured with enterprise-grade encryption.
If you exceed your allocated credits:
  1. You’ll receive notifications as you approach your limit
  2. Additional usage is billed at your plan’s overage rate (two-tier pricing)
  3. You can purchase additional credit packages anytime
  4. Enterprise customers can set custom overage policies
You can monitor credit usage in real-time through your dashboard.
BuildBetter offers a 30-day grace period if payment issues arise:
  • You keep full access to your workspace during this period
  • No interruption to your recordings or data
  • Time to resolve payment method issues
  • Your data remains safe and accessible
We’ll notify you of any payment issues and work with you to resolve them.
Yes. You can upgrade your plan at any time:
  • Upgrades: Take effect immediately with prorated billing
  • Proration preview: See exactly what you’ll pay before confirming
  • Downgrades: Take effect at the start of your next billing cycle
Plan changes can be managed through your settings or by contacting your account representative.

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Usage and Limits

Credit usage includes:
  • Meeting time captured through automatic recording
  • Manually recorded sessions
  • Imported audio/video files
  • AI processing for transcription and extraction
  • Document generation
Only actual processing counts—idle time and viewing content don’t affect your credit allocation.
Users: All plans include unlimited users—everyone in your organization can access BuildBetter.Storage is determined by:
  • Your data retention settings
  • Recording quality settings
  • Volume of recordings
Extended storage is available as an add-on for all plans if you need to retain data beyond the standard retention period.

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Enterprise Features

Enterprise plans include:
  • Single Sign-On (SSO) integration
  • SCIM user provisioning
  • Advanced role-based access controls
  • Custom data retention policies
  • Dedicated customer success manager
  • SLA guarantees
  • Priority support queue
  • Custom integrations
  • Audit logs and compliance reports
  • Advanced analytics dashboards
  • Custom onboarding and training
Yes. Enterprise customers can access our Professional Services team for:
  • Custom implementation
  • Integration development
  • Workflow automation
  • Custom AI model training
  • System optimization
  • Strategic advisory services
Professional Services are scoped and priced based on your specific requirements.

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Getting Started

To receive a customized quote:
  1. Contact our sales team via the pricing page
  2. Schedule a consultation call
  3. Discuss your specific needs and usage patterns
  4. Receive a tailored proposal
We’ll work with you to find the right plan and customizations for your organization.
Implementation timelines vary by plan:
  • Free/Hobby/Starter: Same-day setup, fully self-service
  • Explorer/Pro: 1-3 days with guided setup assistance
  • Enterprise: 1-4 weeks depending on customization requirements
Our implementation team works closely with you to ensure a smooth deployment.

Ready to get started?

Contact our sales team for personalized plan recommendations