General
Subscription Plans
Frequently asked questions about BuildBetter subscription options
Subscription Plans
Plan Options
What subscription plans does BuildBetter offer?
What subscription plans does BuildBetter offer?
BuildBetter offers several subscription tiers to meet different organizational needs:Starter
- For small teams up to 10 users
- 50 hours of recording per month
- Basic analytics and signal extraction
- 30-day data retention
- Standard support
- For growing teams up to 50 users
- 200 hours of recording per month
- Advanced analytics and custom signals
- 90-day data retention
- Priority support
- CRM integration
- For larger organizations with unlimited users
- Custom recording hour allocation
- Full analytics suite with custom dashboards
- Custom data retention policies
- Dedicated support manager
- Advanced security features
- Custom integrations
- Specialized for healthcare organizations
- HIPAA compliance features
- PHI handling controls
- Clinical vocabulary support
- Compliance documentation
How is BuildBetter priced?
How is BuildBetter priced?
BuildBetter uses a usage-based pricing model rather than per-seat licensing. This means:
- Everyone in your organization gets access
- You pay based on recording hours consumed
- Additional storage for extended retention is available
- Premium features may have additional costs
Can I customize my plan?
Can I customize my plan?
Yes. BuildBetter offers several customization options:Professional Plan Add-ons:
- Additional recording hours
- Extended data retention
- Premium integrations
- Advanced analytics modules
- Fully customizable to your organization’s specific needs
- Custom contract terms
- Special compliance requirements
- Dedicated implementation services
- Custom training programs
Is there a free trial?
Is there a free trial?
Yes. BuildBetter offers a 14-day free trial that includes:
- Full access to all features
- 10 hours of recording
- No credit card required to start
Billing and Payment
How does billing work?
How does billing work?
Billing depends on your plan:
- Starter & Professional: Monthly or annual subscription with automatic renewal
- Enterprise: Custom billing cycles based on contract terms
- Transparent usage metrics
- Monthly usage reports
- Automated overage notifications
- Flexible payment methods
What payment methods are accepted?
What payment methods are accepted?
BuildBetter accepts:
- Major credit cards (Visa, Mastercard, American Express)
- ACH bank transfers
- Wire transfers
- Purchase orders (for Enterprise customers)
What happens if I exceed my recording hours?
What happens if I exceed my recording hours?
If you exceed your allocated recording hours:
- You’ll receive a notification at 80% and 100% of usage
- Additional usage is billed at your plan’s overage rate
- You can opt to pause recording until the next billing cycle
- Enterprise customers can set custom overage policies
Can I change plans mid-subscription?
Can I change plans mid-subscription?
Yes. You can upgrade your plan at any time, with the change taking effect immediately.Downgrades take effect at the start of your next billing cycle to ensure uninterrupted service. Any unused recording hours do not carry over when downgrading.Plan changes can be managed through your admin dashboard or by contacting your account representative.
Usage and Limits
What counts toward my recording hours?
What counts toward my recording hours?
Recording hours include:
- Meeting time captured through automatic recording
- Manually recorded sessions
- Imported audio/video files
Are there limits on users or storage?
Are there limits on users or storage?
User limits:
- Starter: Up to 10 users
- Professional: Up to 50 users
- Enterprise: Unlimited users
- Your data retention settings
- Recording quality settings
- Volume of recordings
How are recording quality and storage related?
How are recording quality and storage related?
Enterprise Features
What additional features come with Enterprise plans?
What additional features come with Enterprise plans?
Enterprise plans include:
- Single Sign-On (SSO) integration
- Advanced role-based access controls
- Custom data retention policies
- Dedicated customer success manager
- SLA guarantees
- Priority support queue
- Custom integrations
- Audit logs and compliance reports
- Advanced analytics dashboards
- Custom onboarding and training
Do you offer Professional Services?
Do you offer Professional Services?
Yes. Enterprise customers can access our Professional Services team for:
- Custom implementation
- Integration development
- Workflow automation
- Custom AI model training
- System optimization
- Strategic advisory services
Getting Started
How do I get a custom quote?
How do I get a custom quote?
To receive a customized quote:
- Contact our sales team via the pricing page
- Schedule a consultation call
- Discuss your specific needs and usage patterns
- Receive a tailored proposal
How long does implementation take?
How long does implementation take?
Implementation timelines vary by plan:
- Starter: Same-day setup, fully self-service
- Professional: 1-3 days with guided setup assistance
- Enterprise: 1-4 weeks depending on customization requirements
Ready to get started?
Contact our sales team for personalized plan recommendations