Subscription Plans
Frequently asked questions about BuildBetter subscription options
Subscription Plans
Plan Options
BuildBetter offers several subscription tiers to meet different organizational needs:
Starter
- For small teams up to 10 users
- 50 hours of recording per month
- Basic analytics and signal extraction
- 30-day data retention
- Standard support
Professional
- For growing teams up to 50 users
- 200 hours of recording per month
- Advanced analytics and custom signals
- 90-day data retention
- Priority support
- CRM integration
Enterprise
- For larger organizations with unlimited users
- Custom recording hour allocation
- Full analytics suite with custom dashboards
- Custom data retention policies
- Dedicated support manager
- Advanced security features
- Custom integrations
Healthcare Edition
- Specialized for healthcare organizations
- HIPAA compliance features
- PHI handling controls
- Clinical vocabulary support
- Compliance documentation
BuildBetter uses a usage-based pricing model rather than per-seat licensing. This means:
- Everyone in your organization gets access
- You pay based on recording hours consumed
- Additional storage for extended retention is available
- Premium features may have additional costs
This approach ensures insights flow freely across your organization, rather than being limited to specific licensed users.
Yes. BuildBetter offers several customization options:
Professional Plan Add-ons:
- Additional recording hours
- Extended data retention
- Premium integrations
- Advanced analytics modules
Enterprise Plan:
- Fully customizable to your organization’s specific needs
- Custom contract terms
- Special compliance requirements
- Dedicated implementation services
- Custom training programs
Contact our sales team to discuss your specific requirements.
Yes. BuildBetter offers a 14-day free trial that includes:
- Full access to all features
- 10 hours of recording
- No credit card required to start
You can convert to a paid plan at any time during or after your trial.
Billing and Payment
Billing depends on your plan:
- Starter & Professional: Monthly or annual subscription with automatic renewal
- Enterprise: Custom billing cycles based on contract terms
All plans include:
- Transparent usage metrics
- Monthly usage reports
- Automated overage notifications
- Flexible payment methods
BuildBetter accepts:
- Major credit cards (Visa, Mastercard, American Express)
- ACH bank transfers
- Wire transfers
- Purchase orders (for Enterprise customers)
All payment processing is secured with enterprise-grade encryption.
If you exceed your allocated recording hours:
- You’ll receive a notification at 80% and 100% of usage
- Additional usage is billed at your plan’s overage rate
- You can opt to pause recording until the next billing cycle
- Enterprise customers can set custom overage policies
You can monitor usage in real-time through the admin dashboard.
Yes. You can upgrade your plan at any time, with the change taking effect immediately.
Downgrades take effect at the start of your next billing cycle to ensure uninterrupted service. Any unused recording hours do not carry over when downgrading.
Plan changes can be managed through your admin dashboard or by contacting your account representative.
Usage and Limits
Recording hours include:
- Meeting time captured through automatic recording
- Manually recorded sessions
- Imported audio/video files
Only actual content length counts—pauses, processing time, and analysis don’t affect your hour allocation. Partial recordings are rounded up to the nearest minute.
User limits:
- Starter: Up to 10 users
- Professional: Up to 50 users
- Enterprise: Unlimited users
Storage is determined by:
- Your data retention settings
- Recording quality settings
- Volume of recordings
Extended storage is available as an add-on for all plans if you need to retain data beyond the standard retention period.
Recording quality settings affect storage consumption:
- Standard quality: ~70MB per hour
- High quality: ~150MB per hour
- HD quality: ~300MB per hour
You can adjust quality settings based on your needs and storage allocation. For most business conversations, standard quality is sufficient for accurate transcription and analysis.
Enterprise Features
Enterprise plans include:
- Single Sign-On (SSO) integration
- Advanced role-based access controls
- Custom data retention policies
- Dedicated customer success manager
- SLA guarantees
- Priority support queue
- Custom integrations
- Audit logs and compliance reports
- Advanced analytics dashboards
- Custom onboarding and training
Yes. Enterprise customers can access our Professional Services team for:
- Custom implementation
- Integration development
- Workflow automation
- Custom AI model training
- System optimization
- Strategic advisory services
Professional Services are scoped and priced based on your specific requirements.
Getting Started
To receive a customized quote:
- Contact our sales team via the pricing page
- Schedule a consultation call
- Discuss your specific needs and usage patterns
- Receive a tailored proposal
We’ll work with you to find the right plan and customizations for your organization.
Implementation timelines vary by plan:
- Starter: Same-day setup, fully self-service
- Professional: 1-3 days with guided setup assistance
- Enterprise: 1-4 weeks depending on customization requirements
Our implementation team works closely with you to ensure a smooth deployment.
Ready to get started?
Contact our sales team for personalized plan recommendations
Was this page helpful?