Recording
Recording FAQ
Frequently asked questions about recording meetings with BuildBetter
Recording FAQ
Calendar Integration
Which calendar systems does BuildBetter support?
Which calendar systems does BuildBetter support?
BuildBetter supports Google Calendar, Microsoft Outlook/Office 365, and standard iCal/ICS calendar formats. For optimal performance, we recommend using Google Calendar or Microsoft Outlook integration.
Does BuildBetter modify my calendar events?
Does BuildBetter modify my calendar events?
No. BuildBetter only reads your calendar data to identify meetings - it never creates, modifies, or deletes any calendar events. The calendar integration is read-only.
How does BuildBetter detect meeting links?
How does BuildBetter detect meeting links?
BuildBetter automatically scans the description/notes section of calendar events for meeting links from supported platforms (Zoom, Google Meet, Microsoft Teams, etc.). For best results, ensure your meeting invites include the conferencing links.
Can I exclude certain calendars or meetings?
Can I exclude certain calendars or meetings?
Yes. You can choose which calendars BuildBetter monitors, and you can set up rules to exclude certain meetings based on keywords, participants, or time periods.
Meeting Assistant
How does the Meeting Assistant bot join my meetings?
How does the Meeting Assistant bot join my meetings?
The Meeting Assistant uses the conferencing links found in your calendar events to join meetings as a participant. It works with Zoom, Google Meet, Microsoft Teams, and other supported platforms.
Can meeting participants see the bot?
Can meeting participants see the bot?
Yes. The Meeting Assistant appears as a regular participant in your meetings with the name and avatar you configure. This ensures transparency about recording.
Does the bot speak during meetings?
Does the bot speak during meetings?
By default, the Meeting Assistant can announce itself at the beginning of meetings to notify participants of recording. This behavior is customizable in your settings.
What happens if the bot loses connection during a meeting?
What happens if the bot loses connection during a meeting?
The Meeting Assistant will attempt to rejoin automatically. If the disconnection is brief, recording continues seamlessly. For longer disconnections, a partial recording is saved and processed.
Can I control the bot during a meeting?
Can I control the bot during a meeting?
Yes. You can access Meeting Assistant controls from the BuildBetter dashboard during active meetings to pause, resume, or stop recording as needed.
Recording Quality
What affects recording quality?
What affects recording quality?
Several factors influence recording quality:
- Internet connection stability
- Meeting platform performance
- Audio equipment used by participants
- Background noise levels
- Speaker clarity and proximity to microphones
How can I improve recording quality?
How can I improve recording quality?
For best results:
- Use a stable internet connection
- Ensure participants use headsets when possible
- Minimize background noise
- Ask participants to speak clearly
- Test recording settings before important meetings
What audio format does BuildBetter use?
What audio format does BuildBetter use?
BuildBetter records audio in high-quality formats optimized for speech recognition and clarity. The exact specifications depend on the meeting platform and connection quality.
Does BuildBetter record video?
Does BuildBetter record video?
Yes, BuildBetter can record video content including participant cameras and screen shares, but this is configurable. You can choose audio-only recording if preferred.
Privacy and Compliance
How does BuildBetter ensure recording consent?
How does BuildBetter ensure recording consent?
BuildBetter provides several consent mechanisms:
- Pre-meeting notifications to participants
- Automatic announcements at the beginning of meetings
- Visible bot participant for transparency
- Consent messages in meeting chat
Who can access my recordings?
Who can access my recordings?
Access to recordings is controlled by your organization’s permission settings. By default, only the meeting organizer and specifically designated individuals can access recordings. Administrators can configure organization-wide access policies.
How long are recordings stored?
How long are recordings stored?
Retention periods are configurable based on your organization’s policies. Default retention is 90 days, but this can be adjusted from 7 days to indefinite storage depending on your needs and compliance requirements.
Can participants request removal of recordings?
Can participants request removal of recordings?
Yes. BuildBetter provides tools for administrators to handle data subject requests, including selective removal of content if required for compliance purposes.
Troubleshooting
The Meeting Assistant didn't join my meeting. What happened?
The Meeting Assistant didn't join my meeting. What happened?
This could occur for several reasons:
- The meeting platform may be unsupported
- Meeting link might be missing or in an unrecognized format
- Your recording rules might be excluding this meeting
- There might be authentication issues with the meeting platform
- The bot might have reached connection limitations
Why is my recording missing some participants?
Why is my recording missing some participants?
This can happen when:
- Participants join after recording starts
- Participants use dial-in instead of the web interface
- Network issues affect connection quality
- Participants have very low speaking volume
My calendar integration isn't working. How do I fix it?
My calendar integration isn't working. How do I fix it?
Try these steps:
- Verify your calendar permissions are still valid
- Refresh the calendar connection in settings
- Check that meeting invites contain proper conferencing links
- Ensure your recording rules aren’t excluding meetings
- Contact support if issues persist
Need more help?
Contact our recording specialists for personalized assistance