AI Transparency Statement

Build Better, Inc. AI Transparency Statement

At Build Better, Inc. (“BuildBetter”), we are committed to providing transparent and responsible AI solutions for enterprises. This document outlines our approach to AI development, data use, model transparency, and the safeguards we have in place to protect your data.

1. Purpose and Commitment

BuildBetter’s AI-driven platform enhances product operations by automating workflows, improving decision-making, and reducing operational burdens. We prioritize safety, transparency, and compliance across all our AI functionalities.

2. How We Use AI in Our Services

Our platform leverages AI to:

• Automate Workflows: Streamline routine operations to increase efficiency.
• Enhance Decision-Making: Provide data-driven insights to support strategic choices.
• Personalize User Experience: Tailor services to meet specific client needs.

We utilize a combination of in-house models and select third-party AI models, ensuring all meet our stringent compliance and security standards.

3. Types of Data Processed

We process the following data to provide our services:

• Customer Data: Inputs such as user research interviews, team recordings, surveys, support tickets, documentation, interactions, workflows, and metrics.
• Personal Information: Business contact data—names, email addresses, job titles—used for account management and support.
• Usage Data: General platform usage data to improve our services.

Important Notes

• No Training on Customer Data: Your data is never used to train or retrain models outside your account. If fine-tuning is required, it's done under strict data governance outlined in a separate agreement.
• Data Retention: We retain data only as long as needed. Data is deleted or anonymized per retention policies.
• Data Control: You have full control and visibility over your data. Our platform provides role-based access and encrypts data in transit and at rest.

4. Model Explainability and Transparency

• Explainable Outputs: All AI outputs include source citations and logic for full transparency.
• Bias Mitigation: Models are continuously audited to reduce bias. Internal processes include data cleaning, audits, and mitigation steps.

5. Our Commitment to Responsible and Ethical AI Use

Our core commitments include:

• Transparency: Clear explanations of model behavior and AI-generated decisions.
• Fairness and Bias Prevention: Multi-layered filters, regular audits, and sharable bias mitigation documentation.
• Compliance: Adherence to global laws including GDPR, HIPAA, SOC 2 Type II, and the evolving EU AI Act.

6. Safeguards in Place

We implement multiple layers of security and ethical safeguards:

Data Security Measures

• Encryption: Data encrypted in transit and at rest.
• Access Controls: Role-based controls ensure only authorized access.
• Security Audits: Ongoing third-party audits and checks.

AI Safety Measures

• Toxicity Filters and Bias Prevention: Advanced systems to block harmful or biased outputs.
• Prompt Injection Protections: Prevent malicious inputs or unauthorized outputs.

Third-Party Compliance

• Third-party models are vetted and bound by agreements (e.g., BAAs) that ensure data protection. These models do not train on customer data without explicit consent.

7. Model Development

We combine in-house and third-party models to deliver robust AI services.

• In-House and Third-Party Models: All external models are rigorously audited and comply with SOC 2, HIPAA, and other regulations.
• Third-Party Model Compliance: Bound by strict agreements and never train on your data without consent.
• Custom Deployment: Options for on-premises deployment, private models, or client-owned models are available under separate agreements.

Additional Information

• Custom Deployment Options: On-prem, custom models, and client-owned model integrations are available for enhanced privacy.
• No Unauthorized Data Sharing: We never sell or share your data for purposes not explicitly agreed upon.
• Continuous Improvement: We continuously enhance our AI systems with the latest ethical and technical advancements.

For more information, contact us at security@buildbetter.ai.