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Customer Health Monitoring

Learn how BuildBetter helps CS teams monitor and improve customer health through automated analysis and proactive interventions.

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Key Benefits

• Early Warning System: Detect customer satisfaction issues early
• Health Score Automation: AI-powered customer health scoring
• Usage Analytics: Deep insights into product adoption
• Proactive Intervention: Automated alerts for at-risk accounts

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Common Use Cases

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1. Health Score Tracking

Monitor customer health:

• Automated health scoring
• Trend analysis
• Usage patterns
• Engagement metrics

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2. Risk Management

Identify and address risks:

• Churn prediction
• Satisfaction monitoring
• Adoption barriers
• Support ticket analysis

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3. Success Planning

Drive customer success:

• Milestone tracking
• Success plan automation
• QBR preparation
• Value realization

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Getting Started

1. Data Integration

   • Connect CRM system
   • Set up usage tracking

2. Configure Monitoring

   • Define health metrics
   • Set up alerts
   • Create dashboards

3. Team Enablement

   • Train on health metrics
   • Establish processes
   • Define intervention points

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Success Metrics

• Reduced churn rate
• Improved NPS scores
• Higher product adoption
• Faster time to value
• Increased expansion revenue

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Resources

• CRM Integration
• Signal Setup
• Workflow Creation