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What is BuildBetter Chat?

BuildBetter’s Chat is an AI-powered assistant that helps you:
  • Ask questions about your calls, documents, and signals
  • Extract insights and analyze patterns across your data
  • Get contextual answers with direct citations to source material
  • Research and explore your workspace content

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Key Features

Context-Aware

Add calls, documents, and signals as context for targeted questions

Multi-Source Analysis

Analyze multiple recordings and documents simultaneously

Citation System

Get answers with direct links to source timestamps and content

Thread Management

Organize conversations by topic with persistent chat threads

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How It Works

1

Create or Select Thread

Start a new chat or continue an existing conversation thread
2

Add Context (Optional)

Drag calls, documents, or signals into the chat for focused analysis
3

Ask Questions

Query your data using natural language questions
4

Follow Citations

Click citations to jump directly to source material with timestamps

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Primary Use Cases

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Data Analysis & Research

  • Ask questions about specific calls or documents
  • Find patterns across multiple recordings
  • Research customer feedback and requests
  • Analyze meeting outcomes and decisions

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Content Exploration

  • Search for specific topics across your workspace
  • Get summaries of calls or documents
  • Understand context around signals and feedback
  • Explore relationships between different data sources

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Context Management

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Chat Interface Features

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Thread Management

  • Create new threads for different topics or projects
  • Search existing threads by name to find past conversations
  • Rename threads to keep conversations organized
  • Delete threads when no longer needed
  • Time-based organization (Today, This Week, This Month)

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Message Features

  • Real-time streaming responses from AI
  • Rich citations with links to source material and timestamps
  • Retry failed messages if issues occur
  • Enter to send (Shift+Enter for new lines)
  • Tool usage visibility showing AI’s research process

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Citation System

Citations in chat responses link directly to:
  • Call timestamps: Jump to exact moments in recordings (/call/123?t=45)
  • Signal sources: Navigate to specific feedback (/signal/456?t=30)
  • Document sections: Open relevant documents (/documents/789)
Chat responses are based on your workspace data. Ensure calls are processed and content is accessible for best results.

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Adding Context to Conversations

1

Drag Items

Drag calls, documents, or signals from anywhere in the app into the chat
2

Visual Confirmation

Context items appear as removable cards before sending your message
3

Send Message

Ask your question - context is automatically included in the AI’s analysis
4

Review Citations

AI responses show which context sources were used with clickable citations

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What Chat Does NOT Do

Important Limitations:
  • Cannot create documents directly from chat conversations
  • No conversation export (PDF, sharing links, etc.)
  • No team collaboration within chat threads
  • No saved prompts or conversation templates
  • No integration with external tools beyond BuildBetter’s ecosystem
For document creation, use the separate Document Generation workflow with templates.

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Troubleshooting

Chat capabilities are continuously improved based on user feedback and new feature releases.