What is BuildBetter Chat?
BuildBetter’s Chat is an AI-powered assistant that helps you:- Ask questions about your calls, documents, and signals
- Extract insights and analyze patterns across your data
- Get contextual answers with direct citations to source material
- Research and explore your workspace content
Key Features
Context-Aware
Add calls, documents, and signals as context for targeted questions
Multi-Source Analysis
Analyze multiple recordings and documents simultaneously
Citation System
Get answers with direct links to source timestamps and content
Thread Management
Organize conversations by topic with persistent chat threads
How It Works
1
Create or Select Thread
Start a new chat or continue an existing conversation thread
2
Add Context (Optional)
Drag calls, documents, or signals into the chat for focused analysis
3
Ask Questions
Query your data using natural language questions
4
Follow Citations
Click citations to jump directly to source material with timestamps
Primary Use Cases
Data Analysis & Research
- Ask questions about specific calls or documents
- Find patterns across multiple recordings
- Research customer feedback and requests
- Analyze meeting outcomes and decisions
Content Exploration
- Search for specific topics across your workspace
- Get summaries of calls or documents
- Understand context around signals and feedback
- Explore relationships between different data sources
Context Management
Single Item Context
Single Item Context
When you add one call, document, or signal:
- Full transcript access for calls
- Complete content analysis for documents
- Detailed signal context and source material
- Timestamp-specific citations in responses
Multiple Call Context
Multiple Call Context
When you add multiple calls, documents, or signals:
- Cross-item pattern analysis
- Comparative insights across sources
- Trend identification over time
- Combined context for comprehensive answers
- Citations show which specific sources were used
Chat Interface Features
Thread Management
- Create new threads for different topics or projects
- Rename threads to keep conversations organized
- Delete threads when no longer needed
- Time-based organization (Today, This Week, This Month)
- Quick access from the left sidebar
Message Features
- Real-time streaming responses from AI
- Rich citations with links to source material and timestamps
- Retry failed messages if issues occur
- Enter to send (Shift+Enter for new lines)
- Tool usage visibility showing AI’s research process
Citation System
Citations in chat responses link directly to:- Call timestamps: Jump to exact moments in recordings (
/call/123?t=45) - Signal sources: Navigate to specific feedback (
/signal/456?t=30) - Document sections: Open relevant documents (
/documents/789)
Chat responses are based on your workspace data. Ensure calls are processed and content is accessible for best results.
Adding Context to Conversations
1
Drag Items
Drag calls, documents, or signals from anywhere in the app into the chat
2
Visual Confirmation
Context items appear as removable cards before sending your message
3
Send Message
Ask your question - context is automatically included in the AI’s analysis
4
Review Citations
AI responses show which context sources were used with clickable citations
What Chat Can and Cannot Do
Current Limitations:
- No real-time collaboration features (viewing/typing indicators, @mentions for people)
- No conversation export to PDF or markdown
- No search within conversation list
- No advanced filtering in context panel (only sorting by date)
- Knowledge pages @mentions are in beta (not yet available to all users)
You CAN generate documents from chat responses using the Generate button, which appears when your conversation references calls or folders.
Troubleshooting
Missing Context
Missing Context
- Verify call processing
- Check permissions
- Review data access
Unclear Responses
Unclear Responses
- Add more context
- Rephrase questions
- Use specific examples
Chat capabilities are continuously improved based on user feedback and new feature releases.