Get the most out of BuildBetter’s universal search with these proven strategies. Search works across all your content types using simple text matching.

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Search Strategy Overview

BuildBetter uses case-insensitive text matching to find content across:
  • Recordings: Titles and full transcripts
  • Documents: Names and content
  • Chats: Thread names and messages
  • People: Names and email addresses
  • Companies: Company names
  • Folders: Folder names
  • Signals: Context and summaries

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Effective Search Techniques

Use Specific Terms

Search for exact names, topics, or phrases you know exist in your content

Try Variations

If first search doesn’t work, try synonyms or partial words

Filter by Type

Use content type toggles to focus on recordings, documents, etc.

Think Like Content

Search for words that would actually appear in transcripts or documents

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Common Search Patterns

Good Examples:
  • customer onboarding (finds calls about onboarding)
  • Jane Smith (finds all calls with Jane)
  • pricing discussion (finds pricing-related conversations)
  • bug report (finds calls where bugs were discussed)
Pro Tips:
  • Search for participant names to find specific calls
  • Use topic keywords that were likely spoken
  • Search for company names to find client calls

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Content Type Filtering

Use the filter toggles to focus your search:
1

Select Content Types

Toggle on only the content types you want to search (recordings, documents, chats, etc.)
2

Review Results

Results show match counts for each enabled type
3

Load More

Click “Load More Results” to see additional matches beyond the first 10
4

Refine Search

Add more specific terms or adjust filters if needed

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Search Limitations

Current Limitations:
  • No boolean operators (AND, OR, NOT)
  • No advanced syntax (from:, type:, before:)
  • No exact phrase matching with quotes
  • No saved searches or search history
  • No fuzzy matching or typo correction
  • Simple text matching only (case-insensitive LIKE)

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Troubleshooting Common Issues

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Best Practices by Use Case

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Finding Specific Conversations

  1. Use participant names: Search for attendee names to find their calls
  2. Try topic keywords: Search for words that were likely spoken
  3. Filter to recordings only: Disable other content types for focus

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Locating Documents

  1. Search document names: Many documents have descriptive titles
  2. Use content keywords: Search for key concepts within documents
  3. Filter to documents only: Focus your search scope

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Finding Customer Information

  1. Search by email: Most reliable way to find specific people
  2. Use company names: Find all people from a specific company
  3. Try name variations: First name, last name, or full name

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Discovering Insights

  1. Search signal summaries: Use feedback categories or keywords
  2. Look for patterns: Search for common pain points or requests
  3. Filter to signals only: Focus on extracted insights

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Search Workflow Tips

Start Simple: Begin with basic keywords and refine based on results
Use Filters: Always leverage content type filters to reduce noise
Try Variations: If you don’t find what you need, try different words
Think Literally: Search for words that would actually appear in the content
Load More: Don’t forget to load more results if you don’t see what you need

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Performance Tips

  • Shorter queries generally perform better than long ones
  • Specific terms return more relevant results than generic words
  • Content type filtering improves both speed and relevance
  • Recent content appears first in results (sorted by creation date)
BuildBetter’s search is designed for simplicity and speed. For complex queries or qualitative searches, consider using the AI chat feature which can understand intent and context better than text search.