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Privacy Overview

BuildBetter Chat is designed with privacy-first principles to ensure:
  • Your conversations remain completely private to you
  • AI only accesses data you already have permission to view
  • Clear visibility into what data sources are being used
  • Respect for all existing workspace permission controls

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Chat Privacy Model

Private by Default

All chat conversations are private to you only - no sharing capabilities exist

Permission Respect

Chat can only access calls, documents, and signals you already have access to
Important: Chats cannot currently be shared with other users. All conversations are private to the creator.

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Data Access Controls

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What Chat Can Access

Chat respects your existing permissions and can only access:

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What Chat Cannot Access

Access Restrictions:
  • Other users’ private chats or conversations
  • Calls you didn’t attend (unless marked public)
  • Private documents from other users
  • Signals from inaccessible source content
  • Content from other workspaces
  • Administrative or system data

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Privacy Indicators

The chat interface provides clear privacy indicators:

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Visual Privacy Cues

  • 🔒 Lock icons on private content citations
  • “Restricted access: Only you” tooltips on private items
  • Permission status shown in context dropdown
  • Clear attribution showing which sources were used

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Context Transparency

When you add context to chat:
  • Visual confirmation shows exactly what content is being analyzed
  • Permission indicators display access levels for each item
  • Citation system shows which sources the AI actually used in responses
  • Removable context lets you control what data is included

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Data Source Permissions

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Custom Context Privacy

Your Custom Context settings affect what background knowledge the AI has:
1

Review Custom Context

Check what additional context you’ve configured in Settings
2

Understand Scope

Custom context applies to all your chat conversations
3

Manage Carefully

Only include context that’s appropriate for all your chat usage
4

Regular Updates

Review and update custom context as your privacy needs change
Custom context is added to all your chats automatically, so ensure it only contains information you’re comfortable having the AI reference in any conversation.

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Privacy Best Practices

Review Context: Always check what calls/documents you’re adding as context before asking sensitive questions
Understand Citations: Read citation sources to understand what data informed the AI’s response
Private Content: Be aware that private content you add to chat remains private but will be analyzed by the AI
Custom Context: Regularly review your custom context settings to ensure they align with your privacy preferences
Permission Awareness: Remember that AI responses are based only on content you already have access to

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Current Limitations

No Sharing Features:
  • Chats cannot be shared with team members
  • No collaborative editing or commenting
  • No export functionality for conversations
  • No public links or access controls for chats

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Data Processing Transparency

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What Happens to Your Data

  • Chat messages are processed by AI to generate responses
  • Context items (calls, documents, signals) are analyzed when included
  • Citations are generated to show which sources informed responses
  • Conversation history is stored for thread continuity

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Data Usage Boundaries

  • No cross-user access: Your data is never accessible to other users through chat
  • Permission enforcement: Existing access controls are maintained
  • Source attribution: AI clearly shows what data sources were used
  • Context control: You choose what data to include in each conversation
For enterprise privacy requirements and data processing agreements, contact support@buildbetter.ai.

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Privacy Troubleshooting