Overview
BuildBetter’s speaker assignment features help ensure that:- All participants in recordings are properly identified
- Statements can be accurately attributed to specific individuals
- Compliance requirements for participant identification are met
- Audit trails maintain speaker identity integrity
Automatic Speaker Detection
AI-Powered Identification
- Voice Recognition: Advanced AI models identify unique voice patterns
- Context Analysis: Uses conversation context to improve speaker accuracy
- Learning Algorithms: Improves identification over time with more data
- Multi-Language Support: Works across different languages and accents
Integration with Contact Systems
- CRM Matching: Automatically matches voices to existing CRM contacts
- Directory Integration: Links speakers to organizational directories
- Historical Data: Uses past recordings to improve future identification
- Confidence Scoring: Provides confidence levels for each speaker assignment
Manual Speaker Assignment
When Manual Assignment is Needed
- New Participants: First-time speakers not in the system
- Poor Audio Quality: When automatic detection confidence is low
- Compliance Requirements: Industries requiring manual verification
- Guest Speakers: External participants or consultants
Assignment Process
- Review Transcript: Identify sections needing speaker assignment
- Select Speaker: Choose from existing contacts or create new ones
- Assign Segments: Map specific transcript sections to speakers
- Verify Accuracy: Review and confirm all assignments
- Lock Assignment: Prevent accidental changes once verified
Compliance Features
Audit Trail
- Assignment History: Complete log of all speaker assignments and changes
- User Attribution: Track who made each assignment or modification
- Timestamp Records: Precise timing of all assignment activities
- Change Reasons: Optional notes explaining assignment changes
Data Integrity
- Version Control: Maintain history of assignment changes
- Backup Systems: Redundant storage of speaker assignment data
- Validation Rules: Prevent invalid or conflicting assignments
- Quality Checks: Automated verification of assignment consistency
Access Controls
- Role-Based Permissions: Control who can assign or modify speakers
- Approval Workflows: Require approval for sensitive assignments
- Read-Only Access: View-only permissions for certain users
- Compliance Officer Access: Special permissions for compliance teams
Industry-Specific Requirements
Financial Services
- Regulatory Compliance: Meet requirements for trade recording and attribution
- Client Identification: Ensure all client statements are properly attributed
- Advisor Tracking: Track which advisors made specific recommendations
- Audit Preparation: Maintain records suitable for regulatory review
Healthcare
- HIPAA Compliance: Ensure patient information is attributed correctly
- Provider Identification: Track which healthcare providers made statements
- Consent Verification: Link consent to specific individuals
- Medical Record Integration: Connect recordings to patient records
Legal Services
- Attorney-Client Privilege: Properly identify privileged communications
- Witness Statements: Accurate attribution of witness testimony
- Deposition Records: Maintain speaker identity for legal proceedings
- Evidence Chain: Preserve speaker assignment integrity for court use
Best Practices
Setup and Configuration
- Import Contacts: Load existing contact databases before recording
- Train the System: Provide sample recordings for key speakers
- Set Confidence Thresholds: Configure when manual review is required
- Define Workflows: Establish processes for assignment and review
Ongoing Management
- Regular Reviews: Periodically audit speaker assignments for accuracy
- Update Contacts: Keep contact information current and complete
- Monitor Quality: Track assignment accuracy and system performance
- Train Users: Ensure team members understand assignment procedures
Quality Assurance
- Spot Checks: Randomly review assignments for accuracy
- Feedback Loops: Collect user feedback on assignment quality
- Performance Metrics: Track assignment accuracy over time
- Continuous Improvement: Refine processes based on results
Troubleshooting Common Issues
Low Confidence Assignments
- Audio Quality: Improve recording conditions and equipment
- Background Noise: Use noise cancellation and better microphones
- Speaker Training: Provide more sample recordings for difficult speakers
- Manual Override: Use manual assignment when automatic fails
Conflicting Assignments
- Review Process: Implement systematic review of conflicting assignments
- Priority Rules: Establish which assignments take precedence
- Escalation Procedures: Define when to involve supervisors or compliance
- Documentation: Record reasons for resolving conflicts
Support and Resources
For assistance with speaker assignment and compliance:- Review the Speaker Assignment Guide
- Contact support at support@buildbetter.ai
- Schedule training with our compliance team
- Access our Trust Portal for security details
Accurate speaker assignment is critical for compliance in regulated industries. Always verify assignments meet your organization’s specific requirements and consult with your compliance team when in doubt.