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BuildBetter offers three main ways to record and capture calls for analysis.

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Recording Options

Calendar Integration

Connect Google Calendar or Outlook to automatically record scheduled meetings

Manual Join

Paste a meeting link to have BuildBetter join and record on-demand

Upload Recordings

Upload existing audio, video, or transcript files
The most seamless way to record calls is through calendar integration.

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How It Works

1

Connect Calendar

Go to Settings > Integrations and connect your Google Calendar or Outlook calendar
2

Configure Recording Rules

Set up rules in Settings > Organization > Bot Recording Rules to control which meetings to record:
  • Filter by attendee email
  • Filter by event title
  • Filter by event description
3

Automatic Recording

BuildBetter bot automatically joins scheduled meetings that match your rules
  • Appears in upcoming calls list on Home page
  • Recording starts when meeting begins
  • Transcript and summary generated after meeting ends

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Supported Platforms

  • Zoom: Full support via Zoom integration
  • Google Meet: Via Google Calendar integration
  • Microsoft Teams: Via Outlook/Teams integration
  • Webex: Via Webex integration
Set up recording rules to automatically record all customer-facing meetings while excluding internal standups. This ensures you capture valuable insights without noise.

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2. Manual Join

Record meetings on-demand by pasting a meeting link.

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How It Works

1

Get Meeting Link

Copy the meeting URL from your calendar invite or meeting platform
2

Join Meeting

In BuildBetter:
  • Click “Record” or “Upload” button
  • Select “Join Call”
  • Paste the meeting URL
  • Configure recording settings
  • Click “Join Meeting”
3

Bot Joins

BuildBetter bot joins the meeting as a participant
  • Recording starts automatically
  • Transcript generated in real-time
  • Summary created after meeting ends
The bot appears as “BuildBetter” or your configured bot name in the participant list. Ensure meeting participants are aware of recording.

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3. Upload Recordings

Import existing recordings or files for analysis.

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Supported File Types

Audio Files:
  • MP3, WAV, M4A, FLAC, OGG
Video Files:
  • MP4, MOV, AVI, MKV, WebM
Transcript Files:
  • TXT, VTT, SRT, JSON (with transcript format)

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Upload Process

1

Access Upload

Click “Upload” button in Recordings section or Home page
2

Select File

  • Drag and drop file into upload area
  • Or click to browse and select file
  • File size limit: 5GB per file
3

Add Details

  • Recording title
  • Date/time of recording
  • Participants (optional)
  • Tags (optional)
  • Privacy settings
4

Process

BuildBetter processes the file:
  • Generates transcript (for audio/video)
  • Creates AI summary
  • Extracts signals
  • Makes searchable
Processing time varies by file size: 10-30 minutes for hour-long recordings. You can navigate away - processing continues in background.

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Desktop App: Record Locally

If you have the BuildBetter desktop app installed:
  • Click “Record Locally” to record your computer audio
  • Captures system audio and microphone
  • Saves directly to BuildBetter
  • No bot participant needed
“Record Locally” is only available in the desktop app, not the web version.

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Supported Meeting Platforms

BuildBetter’s bot can join and record:

Zoom

Full integration with calendar sync and manual join

Google Meet

Via Google Calendar integration

Microsoft Teams

Via Outlook/Teams integration

Webex

Via Webex integration

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Recording Setup Checklist

Connect your calendar (Google or Outlook) for automatic recording
Set up recording rules to control which meetings to record
Test with a sample meeting before important calls
Configure privacy settings (Workspace or Participants only)
Notify meeting participants about recording for compliance

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Best Practices

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For Calendar Integration

  • Set specific rules to avoid recording unnecessary meetings
  • Use attendee email filters for customer-facing calls only
  • Review upcoming calls list to verify correct meetings are queued

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For Manual Join

  • Have meeting link ready before the meeting starts
  • Join a few minutes early to ensure bot is present
  • Verify bot appears in participant list

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For Uploads

  • Use high-quality audio files for best transcription
  • Include speaker names in metadata for better insights
  • Batch upload multiple files for efficiency

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Troubleshooting

  • Verify calendar is connected in Settings > Integrations
  • Check recording rules match meeting criteria
  • Ensure meeting link is valid and accessible
  • Confirm bot isn’t blocked by waiting room
  • Check file size is under 5GB
  • Verify file format is supported
  • Ensure stable internet connection
  • Try a smaller file first to test
  • Use high-quality audio sources
  • Ensure minimal background noise
  • Check speaker labels are assigned correctly
  • Verify audio is clear and audible
For compliance and legal requirements, see our Compliance Guide to ensure proper recording consent and data handling.