Skip to main content
Custom Context allows you to provide BuildBetter’s AI with specific information about your company, products, and industry. This context improves the accuracy of AI-generated summaries, signal extraction, document generation, and chat responses.

​
What is Custom Context?

Custom Context is background information about your business that helps BuildBetter’s AI:
  • Understand your product terminology
  • Recognize your company’s specific processes
  • Identify relevant industry concepts
  • Generate more accurate and relevant content

​
Accessing Custom Context

Navigate to Settings > Organization > General to find the Custom Context section.
Only organization admins can edit Custom Context settings.

​
Configuring Custom Context

1

Navigate to Settings

Go to Settings > Organization > General Scroll to the “Custom Context” section
2

Generate from Domain (Optional)

Enter your company domain (e.g., “example.com”) Click “Generate” to have AI create initial context AI will research your company and create a starting point
3

Review and Edit

Review the generated context Add or modify information:
  • Company description and mission
  • Products and services
  • Industry and market
  • Target customers
  • Key terminology
  • Business processes
4

Save Changes

Click Save or changes auto-save Context is immediately available to AI features
Use the domain generation feature to get started quickly, then customize with your specific details.

​
What to Include

​
Company Overview

  • What your company does
  • Mission and values
  • Key products or services
  • Target market and customers

​
Product Information

  • Product names and descriptions
  • Key features and capabilities
  • Technical terminology
  • Common abbreviations

​
Industry Context

  • Industry-specific terms
  • Market dynamics
  • Competitive landscape
  • Regulatory environment

​
Internal Processes

  • Your team structure
  • Common workflows
  • Decision-making processes
  • Terminology specific to your organization

​
Example Custom Context

Acme Corp is a B2B SaaS company providing project management software for enterprise teams.

Products:
- Acme Projects: Core project management platform
- Acme Analytics: Reporting and insights module
- Acme Mobile: iOS and Android apps

Key Terms:
- "The Platform" refers to Acme Projects
- "Workflows" are our automation features
- "Boards" are project workspaces
- "Cards" are individual tasks

Target Customers:
- Enterprise companies (500+ employees)
- Primary industries: Technology, Finance, Healthcare
- Decision makers: VPs of Operations, Project Directors

Common Topics:
- Integration with existing tools (Slack, Jira, Salesforce)
- Security and compliance (SOC 2, HIPAA)
- Onboarding and training programs
- Custom workflow automation

​
How Custom Context Improves AI

​
Document Generation

  • Uses your terminology in generated PRDs and reports
  • Understands your product structure
  • References your specific processes and workflows

​
Signal Extraction

  • Recognizes product-specific feature requests
  • Identifies issues related to your offerings
  • Categorizes feedback accurately

​
Chat Responses

  • Provides context-aware answers
  • Uses your company’s language and concepts
  • Understands your business model

​
Summaries

  • Highlights relevant business information
  • Uses appropriate terminology
  • Focuses on what matters to your organization
The more detailed and specific your Custom Context, the more accurate and relevant BuildBetter’s AI outputs will be.

​
Best Practices

Be specific: Include product names, key features, and common terminology
Keep it updated: Review and update as your products and processes evolve
Include abbreviations: Define acronyms and shorthand used in your organization
Add industry context: Include relevant industry terms and concepts
Describe your customers: Help AI understand your target market and use cases

​
Common Use Cases

​
Product Company

Include product names, feature categories, technical architecture, target personas, and common integration points.

​
Consulting Firm

Describe service offerings, client industries, common deliverables, methodology frameworks, and engagement types.

​
Sales Organization

Include your solution categories, ideal customer profiles, sales process stages, qualification criteria, and competitive positioning.

​
Updating Custom Context

  • Custom Context can be edited anytime
  • Changes apply to all future AI operations immediately
  • Existing content is not automatically regenerated
  • Regenerate summaries or documents to apply new context
Custom Context is workspace-wide. All team members’ AI features use the same context. Coordinate with your team when making significant changes.

​
Troubleshooting

  • Verify Custom Context is saved in Settings > Organization > General
  • Try regenerating summaries or documents
  • Ensure context is detailed enough
  • Contact support if issues persist
  • Focus on most important information
  • Remove redundant descriptions
  • Use concise language
  • Prioritize product-specific terminology
  • Verify you have admin permissions
  • Check you’re in Settings > Organization > General
  • Try refreshing the page
  • Contact your workspace admin
Custom Context is a powerful way to tailor BuildBetter’s AI to your specific business. Take time to craft detailed, accurate context for the best results.