Transform your customer conversations into actionable insights by connecting BuildBetter with Slack. Automatically analyze customer feedback, create signals from support threads, and share call summaries—all within your existing Slack workflow.

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What BuildBetter for Slack Does

BuildBetter’s Slack integration bridges the gap between your customer calls and your team’s collaboration hub, enabling two powerful workflows:

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📤 Share from BuildBetter to Slack

Send call summaries, transcripts, and insights directly to relevant Slack channels when important customer topics are discussed.

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📥 Analyze Slack Conversations

Automatically capture and analyze customer threads in Slack to identify issues, extract signals, and generate insights.
Signals are BuildBetter’s proprietary way of identifying and tracking customer issues, feature requests, and topics across all your conversations.

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How It Works

Send to Slack

Share call summaries and insights from BuildBetter to specific Slack channels based on custom rules

Import from Slack

Analyze customer threads to automatically create signals and track issues

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Workflow 1: Sharing BuildBetter Content to Slack

  1. Configure filters in BuildBetter to define when content should be sent to Slack
  2. Set permissions to control what types of calls can be shared (public, workspace-only)
  3. Choose channels where different types of content should be posted
  4. Automatically share call summaries, transcripts, and insights when criteria are met

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Workflow 2: Analyzing Slack Conversations

  1. Add BuildBetter to customer-facing Slack channels
  2. Monitor threads related to customer issues automatically
  3. Generate signals from customer feedback and support conversations
  4. Create insights from aggregated customer data across channels

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Getting Started

1

Connect Your Workspace

Type /bb connect in any Slack channel to begin the connection process
2

Authorize BuildBetter

Confirm permissions to allow BuildBetter to send messages to Slack and analyze conversations
3

Configure Settings

Set up your filter criteria, channel mappings, and permissions in BuildBetter settings
4

Start Using

Begin sharing insights to Slack and analyzing customer conversations automatically

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Configuration Options

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Message Filters

Define when BuildBetter should send content to Slack:
  • Topic triggers: Send when specific customer issues are discussed
  • Participant criteria: Filter by who was on the call
  • Call metadata: Use tags, duration, or other properties
  • Custom rules: Create complex filters for your workflow

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Channel Routing

Route different types of content to appropriate channels:
  • Customer success updates → #customer-success
  • Product feedback → #product-feedback
  • Support issues → #support-team
  • Executive summaries → #leadership-updates

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Permission Levels

Control what content can be shared:
  • Public calls: Share with any configured channel
  • Workspace calls: Limit to internal team channels
  • Restricted calls: Require explicit permission to share

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Key Features

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Automatic Signal Creation

  • Identify recurring customer issues across channels
  • Track feature requests and product feedback
  • Monitor sentiment and satisfaction trends
  • Create actionable insights from conversations

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Smart Notifications

  • Get alerted when important topics are discussed
  • Receive summaries of customer calls in relevant channels
  • Track customer health signals in real-time
  • Stay informed without information overload

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Seamless Integration

  • Works within your existing Slack workflow
  • No need to switch between applications
  • Preserves context and conversation history
  • Maintains security and privacy settings

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Use Cases

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Privacy & Security

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Data Handling

  • Only authorized channels are monitored
  • Sensitive information is never shared without permission
  • All data transfer is encrypted
  • Compliance with SOC 2 and GDPR standards

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Access Control

  • Granular permissions for different team members
  • Channel-specific access rules
  • Audit logs for all actions
  • Regular security reviews
Always review your organization’s privacy policies before enabling channel monitoring. BuildBetter only accesses channels where it’s explicitly invited.

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Best Practices

  1. Start Small: Begin with one or two channels and expand gradually
  2. Define Clear Rules: Set up specific filters to avoid notification overload
  3. Train Your Team: Ensure everyone understands how to use the integration
  4. Regular Reviews: Periodically review and adjust your configuration
  5. Use Signals: Leverage BuildBetter’s signal detection for deeper insights

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Troubleshooting

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Common Issues

Integration not working?
  • Ensure /bb connect was completed successfully
  • Check that BuildBetter has necessary permissions
  • Verify your Slack workspace allows app installations
Messages not appearing?
  • Review your filter criteria in BuildBetter settings
  • Confirm the target channel exists and BuildBetter is invited
  • Check permission levels for the content type
Signals not generating?
  • Ensure BuildBetter is added to the relevant channels
  • Verify thread monitoring is enabled
  • Check that conversations meet minimum length requirements

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Support

Need help getting started or have questions about the integration?

Documentation

Visit our help center for detailed guides
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