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Slack Integration

Connect BuildBetter with Slack to streamline team communication and automate notifications about important events and insights.

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Features

  • Automated Notifications: Get alerts for key events
  • Command Integration: Run BuildBetter commands from Slack
  • Channel Management: Configure notifications by channel
  • Rich Previews: View BuildBetter content in Slack
  • Interactive Actions: Take action directly from notifications

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Setup Guide

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Prerequisites

  1. Slack Requirements:

    • Workspace admin access
    • Permission to install apps
    • Standard or Plus plan recommended
    • Bot user permissions

  2. BuildBetter Requirements:

    • Active BuildBetter account
    • Admin privileges
    • Slack integration enabled

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Installation Steps

  1. Install Slack App

    • Go to Settings > Integrations in BuildBetter
    • Select Slack
    • Authorize workspace access
    • Configure bot permissions

    Alternative Direct Installation:

    • Use our direct authorization link to authorize BuildBetter in your Slack workspace
    • You will be redirected to Slack to complete the authorization process
    • After authorization, you’ll be returned to BuildBetter to finalize the setup

  2. Configure Notifications

    • Choose notification types
    • Select target channels
    • Set up custom triggers
    • Configure message format

  3. Test Integration

    • Send test notification
    • Try commands
    • Check permissions
    • Verify actions

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Usage

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Notifications

Receive alerts for:

  • New recordings
  • Important insights
  • Team mentions
  • Action items

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Commands

Available Slack commands:

  • /bb search: Search recordings
  • /bb summary: Get meeting summaries
  • /bb share: Share content
  • /bb status: Check system status

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Advanced Features

  • Custom Workflows: Create automated workflows
  • Channel Rules: Set channel-specific settings
  • Interactive Responses: Act on notifications
  • Thread Integration: Continue discussions in Slack

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Permissions

Required Slack permissions:

  • Send messages
  • Create channels
  • Access member info
  • Post as bot

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Troubleshooting

Common issues and solutions:

  1. Notification Issues

    • Check channel permissions
    • Verify webhook status
    • Confirm bot access
    • Review notification rules

  2. Command Problems

    • Check slash command setup
    • Verify user permissions
    • Test bot token
    • Review command syntax

  3. Integration Errors

    • Check workspace access
    • Verify OAuth tokens
    • Test connections
    • Review logs

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Security

  • OAuth authentication
  • Channel-level permissions
  • Message encryption
  • Audit logging

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Resources

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Support

Need help with the BuildBetter Slack integration? Our support team is here to assist you:

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Support Guidelines

  • Response Time: We respond to all support requests within 2 business days (typically much faster)
  • No Additional Accounts: Get support without creating additional accounts beyond your Slack and BuildBetter accounts
  • Publicly Accessible: Our support resources are publicly accessible without requiring login
  • Expert Assistance: Our support team consists of product experts who understand both BuildBetter and Slack

For urgent matters or specific integration issues, please include the following information:

  • Your BuildBetter workspace name
  • Slack workspace name
  • Description of the issue
  • Any error messages received
  • Steps to reproduce the problem