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The Front integration is available in beta for early-access workspaces. Contact support@buildbetter.app if it isn’t visible in your integrations list.
Connect BuildBetter with Front to ingest your conversations, people, and companies. Once synced, Front data is searchable in BuildBetter and available to chat, signals, reports, and workflows alongside your other customer feedback sources. Run signals over this data to surface feature requests, bugs, complaints, and other product insights. Use those signals or the raw data to generate reports and run workflows — ideal for support, customer success, and product teams.

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What Gets Synced

  • Conversations: Inbound and outbound conversation threads from your Front workspace
  • People: Contacts associated with Front conversations
  • Companies: Company records linked to those contacts

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Setup Guide

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Prerequisites

  • Active BuildBetter account on a plan that includes the Front integration
  • Front workspace with API access and a connectable user account
  • Admin permissions in both Front and BuildBetter

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Quick Setup

1

Open BuildBetter integrations

Navigate to Settings > Integrations at app.buildbetter.app/settings/org/integrations.
2

Find Front

Scroll to the Front integration card in the ticketing/support section.
3

Authenticate

Connect using either OAuth (recommended) or a Front API key, depending on how your workspace is configured.
4

Configure settings

Choose when to fetch conversations, what to share, and how often open conversations should refresh (see below).
5

Connect

Click Connect to save your configuration and kick off the initial sync.

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Bulk Ingestion

Bulk Ingestion available on requestBring all of your past Front conversations into BuildBetter for complete historical insights:
  • Retroactive import of historical conversations up until the present
  • Bulk upload via BuildBetter’s GraphQL API for very large volumes
Contact support@buildbetter.app to schedule bulk ingestion for your workspace.

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Settings & Options

Ingest a conversation when it is closed in Front. Default: Enabled
Ingest a conversation when one of your selected tags is attached to a message. Default: Disabled
Periodically refresh reopened conversations or open conversations with selected tags. Setting this to 0 disables automatic updates. Default: 0 days

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Sync Behavior

  • BuildBetter respects Front’s rate limits and plan limits and will resume automatically when the limit window resets
  • Reopened conversations and conversations matching tag rules continue to flow in based on your settings
  • Failed or interrupted imports resume from the correct cursor instead of restarting or skipping records

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Troubleshooting

Integration not visible Authentication errors
  • Reconnect from Settings > Integrations > Front
  • Confirm the connected Front user still has access to the inboxes you want to sync
Conversations not appearing
  • Verify that “Fetch conversations on close” or your tag rules match the conversations you expect
  • Check whether the conversation was closed or tagged after the integration’s start date
  • Allow the next sync cycle to complete, or trigger a manual sync from settings

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Support

Need help with the Front integration?