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CSV Import & Export

BuildBetter’s CSV integration allows you to import external data into the platform and export your meeting data, transcripts, and analytics for use in spreadsheets, databases, or other tools that support the CSV format.

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Features

• Data Import: Upload CSV files to import external data into BuildBetter
• Feedback Import: Import customer feedback and conversation data via CSV
• Bulk Export: Export call data, transcripts, and summaries in CSV format
• Custom Column Selection: Choose which data fields to include in exports
• Scheduled Exports: Automate regular data exports to maintain up-to-date reports

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Import Capabilities

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Feedback Import

Import customer feedback and conversation data:

1. Navigate to Data → Import → Feedback
2. Download the CSV template with required fields
3. Fill in your feedback data following the template format
4. Upload your completed CSV file
5. Map columns if your headers differ from the template
6. Review and confirm the data
7. Process the import

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Data Format Requirements

Your CSV file should include the following fields:

Field	Description	Required
feedback_id	Unique identifier	Yes
date	Date of feedback (YYYY-MM-DD)	Yes
source	Feedback channel/source	Yes
customer_name	Customer’s name	No
customer_email	Customer’s email	No
content	The feedback text	Yes
category	Category/type of feedback	No
sentiment	Positive/negative/neutral	No
product_area	Relevant product area	No
priority	Priority level	No
status	Current status	No

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Signal Processing

After import:

1. BuildBetter processes the feedback data through signal extraction
2. Signals are generated based on content analysis
3. View results in the Signals section of your dashboard
4. Filter and analyze the imported data alongside your meeting data

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Export Capabilities

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Recording Data Export

Export meeting recording data:

1. Navigate to Recordings or a specific folder
2. Select the recordings you want to export
3. Click Export → CSV
4. Choose what data to include:
   • Basic metadata (title, date, duration)
   • Participant information
   • Tags and categories
   • Access and sharing settings
5. Click Export to download the CSV file

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Transcript Export

Export transcript data:

1. Open any recording with a completed transcript
2. Click Export → Transcript → CSV
3. Configure export options:
   • Include speaker identification
   • Include timestamps
   • Include confidence scores
   • Format as monologue or dialogue
4. Download the CSV file

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Analytics Export

Export analytics data:

1. Go to Analytics section
2. Configure the report you want to export
3. Click Export → CSV
4. Choose the time period and data points to include
5. Download the CSV file

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Advanced Usage

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Scheduled Exports

Set up automated exports:

1. Navigate to Settings → Scheduled Tasks
2. Create a new task, selecting CSV Export
3. Configure:
   • Schedule (daily, weekly, monthly)
   • Data to include
   • Filter criteria (date range, tags, folders)
   • Delivery method (download, email, or cloud storage)
4. Save your scheduled export

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Bulk Data Management

For large datasets:

1. Use the Bulk Export feature in Settings → Data Management
2. Select data types to include
3. Apply filters for targeted exports
4. Choose between standard CSV or compressed formats for large datasets
5. Schedule for off-peak hours if working with very large datasets

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Troubleshooting

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Import Issues

• Verify your CSV file is properly formatted (UTF-8 encoding recommended)
• Check for special characters that might cause parsing errors
• Ensure date formats match the expected format (YYYY-MM-DD)
• Verify required fields are present and not empty

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Export Problems

• For large exports, try breaking into smaller batches
• Check for sufficient storage space for download
• Use the compressed export option for very large datasets
• Verify column selection if export is missing expected data

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Use Cases

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Data Analysis

• Export call data to spreadsheets for custom analysis
• Track meeting metrics over time
• Create custom dashboards in your BI tool

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Integration Bridge

• Use CSV as a bridge to systems without direct API integration
• Batch import external conversation data for signal processing
• Export and transform data for legacy system compatibility

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Reporting

• Create regular exports for executive dashboards
• Generate compliance reports with selective data
• Share anonymized data with stakeholders