Features
- Issue Creation: Create Jira issues directly from meeting recordings
- Automated Extraction: Extract action items and tasks from meeting transcripts
- Two-way Sync: Link BuildBetter content to Jira issues and vice versa
- Contextual References: Include meeting clips and transcript segments in Jira issues
- Custom Field Mapping: Map BuildBetter data to specific Jira fields
Setup Instructions
Prerequisites
- An active BuildBetter account
- Jira Cloud (or Jira Server with API access)
- Admin permissions in both BuildBetter and Jira
Connecting Jira
- Navigate to Settings → Integrations in your BuildBetter dashboard
- Select Jira from the project integrations section
- Enter your Jira instance URL (e.g.,
https://yourcompany.atlassian.net) - Click Connect and complete the Atlassian authentication process
- Grant necessary permissions for BuildBetter
Configuring Jira Settings
After connecting:- Go to Settings → Integrations → Jira → Project Settings
- Configure:
- Default Jira project
- Issue type mappings
- Field mappings (for automatic population)
- Default labels and components
- Save your configuration
Usage
Creating Issues from Meetings
Create Jira issues while reviewing a meeting:- Open any recording in BuildBetter
- Select a relevant segment in the transcript
- Click the Create Issue button in the actions menu
- Choose the Jira project and issue type
- Add additional details or customize fields
- Submit to create the issue in Jira
Action Item Extraction
Automatically identify action items:- Go to a meeting recording with a completed transcript
- Navigate to the Action Items tab
- Review the automatically extracted action items
- Select items to create as Jira issues
- Adjust details if needed and submit
Linking Existing Issues
Connect meetings to existing Jira issues:- Open any recording or document in BuildBetter
- Click the Link Issue button
- Search for existing Jira issues by key or title
- Select the appropriate issue
- Choose what content to reference (whole meeting, clip, or segment)
- Save the link to connect BuildBetter to Jira
Advanced Features
Custom Workflows
Create automated workflows between BuildBetter and Jira:- Go to Settings → Automation Rules
- Create rules for automatic issue creation based on:
- Meeting tags or topics
- Specific phrases in transcripts
- Meeting types or participants
- Configure how issues should be populated
- Enable and test your automated workflow
Field Mapping
Map BuildBetter data to custom Jira fields:- Go to Settings → Integrations → Jira → Field Mapping
- Configure mappings for:
- Standard Jira fields (summary, description, etc.)
- Custom fields specific to your Jira instance
- BuildBetter metadata (meeting date, participants, etc.)
- Save your field mapping configuration
Troubleshooting
Connection Issues
- Verify your Jira instance URL is correct
- Check your Atlassian account permissions
- Ensure API access is available for your Jira plan
Issue Creation Problems
- Verify required fields in Jira are being populated
- Check for any workflow restrictions in Jira
- Ensure proper project and issue type selections
Permission Errors
- Verify BuildBetter has sufficient permissions in Jira
- Check user permissions for specific Jira projects
- Review Jira application access settings
Use Cases
Product Development
- Extract feature requests directly from customer calls
- Create bugs with precise references to user feedback
- Link requirements discussions to corresponding epics
Customer Success
- Convert customer issues into support tickets with context
- Track customer requests from conversation to resolution
- Include meeting recordings for more detailed bug reports
Agile Teams
- Create user stories directly from stakeholder interviews
- Extract acceptance criteria from requirement discussions
- Link sprint planning recordings to related epics