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Jira Integration

BuildBetter’s Jira integration enables you to create, link, and update Jira issues directly from your meeting recordings, automating your workflow from customer conversations to actionable tasks.

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Features

  • Issue Creation: Create Jira issues directly from meeting recordings
  • Automated Extraction: Extract action items and tasks from meeting transcripts
  • Two-way Sync: Link BuildBetter content to Jira issues and vice versa
  • Contextual References: Include meeting clips and transcript segments in Jira issues
  • Custom Field Mapping: Map BuildBetter data to specific Jira fields

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Setup Instructions

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Prerequisites

  • An active BuildBetter account
  • Jira Cloud (or Jira Server with API access)
  • Admin permissions in both BuildBetter and Jira

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Connecting Jira

  1. Navigate to Settings → Integrations in your BuildBetter dashboard
  2. Select Jira from the project integrations section
  3. Enter your Jira instance URL (e.g., https://yourcompany.atlassian.net)
  4. Click Connect and complete the Atlassian authentication process
  5. Grant necessary permissions for BuildBetter

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Configuring Jira Settings

After connecting:

  1. Go to Settings → Integrations → Jira → Project Settings
  2. Configure:
    • Default Jira project
    • Issue type mappings
    • Field mappings (for automatic population)
    • Default labels and components
  3. Save your configuration

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Usage

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Creating Issues from Meetings

Create Jira issues while reviewing a meeting:

  1. Open any recording in BuildBetter
  2. Select a relevant segment in the transcript
  3. Click the Create Issue button in the actions menu
  4. Choose the Jira project and issue type
  5. Add additional details or customize fields
  6. Submit to create the issue in Jira

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Action Item Extraction

Automatically identify action items:

  1. Go to a meeting recording with a completed transcript
  2. Navigate to the Action Items tab
  3. Review the automatically extracted action items
  4. Select items to create as Jira issues
  5. Adjust details if needed and submit

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Linking Existing Issues

Connect meetings to existing Jira issues:

  1. Open any recording or document in BuildBetter
  2. Click the Link Issue button
  3. Search for existing Jira issues by key or title
  4. Select the appropriate issue
  5. Choose what content to reference (whole meeting, clip, or segment)
  6. Save the link to connect BuildBetter to Jira

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Advanced Features

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Custom Workflows

Create automated workflows between BuildBetter and Jira:

  1. Go to Settings → Automation Rules
  2. Create rules for automatic issue creation based on:
    • Meeting tags or topics
    • Specific phrases in transcripts
    • Meeting types or participants
  3. Configure how issues should be populated
  4. Enable and test your automated workflow

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Field Mapping

Map BuildBetter data to custom Jira fields:

  1. Go to Settings → Integrations → Jira → Field Mapping
  2. Configure mappings for:
    • Standard Jira fields (summary, description, etc.)
    • Custom fields specific to your Jira instance
    • BuildBetter metadata (meeting date, participants, etc.)
  3. Save your field mapping configuration

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Troubleshooting

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Connection Issues

  • Verify your Jira instance URL is correct
  • Check your Atlassian account permissions
  • Ensure API access is available for your Jira plan

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Issue Creation Problems

  • Verify required fields in Jira are being populated
  • Check for any workflow restrictions in Jira
  • Ensure proper project and issue type selections

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Permission Errors

  • Verify BuildBetter has sufficient permissions in Jira
  • Check user permissions for specific Jira projects
  • Review Jira application access settings

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Use Cases

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Product Development

  • Extract feature requests directly from customer calls
  • Create bugs with precise references to user feedback
  • Link requirements discussions to corresponding epics

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Customer Success

  • Convert customer issues into support tickets with context
  • Track customer requests from conversation to resolution
  • Include meeting recordings for more detailed bug reports

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Agile Teams

  • Create user stories directly from stakeholder interviews
  • Extract acceptance criteria from requirement discussions
  • Link sprint planning recordings to related epics