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Fireflies Integration

Connect BuildBetter with Fireflies to automatically import and analyze your meeting recordings, transforming conversations into actionable product insights.

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What is Fireflies?

Fireflies is an AI-powered meeting assistant that automatically transcribes, summarizes, and analyzes conversations to help teams capture information from meetings.

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Features

  • Automatic Import: Seamlessly import recordings and transcripts from Fireflies
  • Enhanced Analysis: Apply BuildBetter’s specialized AI to extract deeper product insights
  • Unified Search: Search across all your Fireflies recordings within BuildBetter
  • Custom Signal Extraction: Identify sales objections, onboarding friction, and recurring product issues
  • Trend Analysis: Discover patterns across all your customer conversations

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Why Connect Fireflies to BuildBetter

  • Deeper Conversation Insights: BuildBetter’s AI analyzes Fireflies recordings to spot insights like sales objections, onboarding friction, and recurring product issues
  • Centralized Customer Feedback: Consolidate all your Fireflies conversations in one searchable repository
  • Advanced Pattern Recognition: Identify trends across all your conversation data
  • Actionable Product Intelligence: Transform customer conversations into product decisions
  • Seamless Historical Import: Easily migrate your existing Fireflies recordings

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Setup Guide

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Prerequisites

  1. Fireflies Requirements:

    • Active Fireflies account
    • Admin access to generate API keys
    • Permission to configure webhooks

  2. BuildBetter Requirements:

    • Active BuildBetter account
    • Admin privileges for integration setup

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Installation Steps

  1. Create an API Key in Fireflies

    • Go to your Fireflies settings
    • Generate a new API key
    • Copy the key to a secure location

  2. Set Up Webhooks in Fireflies

    • Create a new webhook to trigger on recording completion
    • Configure the webhook to include transcript, speakers, and highlights
    • Set the destination URL to your BuildBetter webhook endpoint

  3. Configure in BuildBetter

    • Go to Settings > Integrations in BuildBetter
    • Select Fireflies
    • Enter your Fireflies API key and webhook URL
    • Configure data mapping and permissions

  4. Test & Activate

    • Test the integration with a sample recording
    • Verify data flows correctly
    • Activate the integration

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Usage

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Automatic Recording Import

When a call is recorded in Fireflies:

  • The recording and transcript are automatically sent to BuildBetter
  • Call details including speakers and highlights are preserved
  • A new feedback entry is created in BuildBetter
  • BuildBetter’s AI analyzes the conversation for insights

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Searching Across Transcripts

BuildBetter lets you:

  • Search for specific snippets across all Fireflies transcripts
  • Filter by date, speaker, or custom tags
  • Identify contextual information quickly
  • Create custom collections of related insights

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Feedback Analysis Dashboard

Access a comprehensive dashboard showing:

  • Trends across all your call data
  • Common customer pain points
  • Feature request frequency
  • Sentiment analysis over time
  • Custom insight categorization

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Importing Historical Data

BuildBetter’s API lets you easily import feedback in bulk:

  • Use the createFeedback GraphQL mutation
  • Import your entire Fireflies history
  • Migrate from other feedback tools
  • Create multiple feedback items at once

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Support

Need help? Contact us: