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Connect BuildBetter with Fireflies to import your meeting recordings and transcripts, transforming conversations into actionable product insights using BuildBetter’s AI analysis.

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Why Connect Fireflies to BuildBetter

  • Call Import: Import meeting recordings and transcripts from Fireflies by date range
  • AI-Powered Analysis: Process imported Fireflies recordings with BuildBetter’s AI to identify feature requests, bugs, and customer feedback
  • Centralized Repository: Consolidate all your Fireflies conversations in BuildBetter’s searchable database
  • Product Intelligence: Extract insights from customer conversations to inform product decisions
  • Unified Search: Search across all imported Fireflies transcripts within BuildBetter

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How the Fireflies Integration Works

BuildBetter connects to Fireflies via GraphQL API to import meeting transcripts based on date ranges. Once imported, transcripts are processed through BuildBetter’s standard AI analysis pipeline to extract signals, generate summaries, and identify trends. Import Method: Date range-based batch import via GraphQL Sync Type: One-way (Fireflies → BuildBetter) Authentication: API key

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Setup Guide

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Prerequisites

  1. Fireflies Requirements:
    • Active Fireflies account
    • Admin access to generate API keys
    • API key for authentication
  2. BuildBetter Requirements:
    • Active BuildBetter account
    • Admin privileges for integration setup

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Installation Steps

  1. Create an API Key in Fireflies
    • Log in to your Fireflies account
    • Go to Settings > Integrations
    • Generate a new API key
    • Copy the key to a secure location
  2. Connect in BuildBetter
    • Go to Settings > Integrations in BuildBetter
    • Select “Fireflies” from recording import integrations
    • Enter your Fireflies API key
    • Click “Connect”
  3. Configure Import Settings
    • Set date range for initial import
    • Review import settings
    • Save your configuration
  4. Start Import
    • Click “Import” to begin importing transcripts
    • Monitor import progress in the dashboard
    • Imported transcripts will be processed automatically

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Imported Data

When transcripts are imported from Fireflies, the following data is preserved:
  • Transcript: Full meeting transcript with complete text
  • Speakers: Speaker identification and names
  • Timestamps: Recording timestamps and duration
  • Metadata: Meeting title, date, and other available metadata
  • Permissions: Imported recordings are set to workspace visibility

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Usage

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Viewing Imported Recordings

  1. Navigate to the Calls section in BuildBetter
  2. Recordings imported from Fireflies will show “Fireflies” as the source
  3. Filter by source to view only Fireflies recordings
  4. Access all standard BuildBetter features:
    • Search across transcripts
    • Extract signals
    • Generate documents
    • Share with team

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Analysis Features

Once imported, Fireflies recordings are analyzed by BuildBetter:
  • Signal Extraction: Automatically detect feature requests, bugs, objections, and customer pain points
  • Transcript Search: Search for specific keywords or phrases across all transcripts
  • AI Summaries: Generate concise summaries of meetings
  • Document Generation: Create PRDs, release notes, or custom documents from recordings
  • Collections: Organize imported recordings into folders and collections
  • Trend Analysis: Identify patterns across multiple meetings

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Manual Import

To import recordings:
  1. Go to Settings > Integrations > Fireflies
  2. Click “Import Recordings”
  3. Select date range
  4. Click “Start Import”
  5. Wait for import to complete and processing to finish

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Pagination

The import process handles pagination automatically, fetching up to 50 transcripts at a time until all matching transcripts within the date range are imported.

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Use Cases

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Product Development

Import Fireflies recordings to:
  • Discover feature requests from customer conversations
  • Identify recurring product issues
  • Track user feedback across meetings
  • Gather insights from user research sessions

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Sales and Customer Success

Use imported recordings for:
  • Analyzing customer onboarding conversations
  • Identifying customer pain points
  • Tracking product adoption discussions
  • Building knowledge bases from customer interactions

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Team Collaboration

Leverage imported recordings to:
  • Create searchable meeting archives
  • Generate summaries for stakeholders
  • Document decisions and action items
  • Share insights across teams

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Limitations

  • One-Way Import Only: Recordings are imported from Fireflies to BuildBetter. Changes in BuildBetter do not sync back to Fireflies.
  • Manual Import: Import must be initiated manually; no automatic scheduled imports or real-time sync.
  • Date Range Based: Import is based on date ranges only.
  • No Webhook Support: Real-time webhook integration is not currently available.
  • Full Transcripts Only: Complete transcripts are imported; no clip or highlight extraction.
  • API Key Authentication: Uses API key authentication (not OAuth).
  • No Advanced Filtering: Cannot filter by specific speakers, tags, or custom Fireflies properties.
  • Pagination Fixed: Fetches 50 transcripts per page (not configurable).

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Troubleshooting

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Connection Issues

  • Verify your Fireflies API key is correct
  • Ensure API access is enabled in your Fireflies account
  • Check that you have admin permissions
  • Confirm your API key hasn’t been revoked or expired

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No Recordings Being Imported

  • Check your date range settings
  • Verify recordings exist in Fireflies for the specified date range
  • Ensure recordings have completed transcription in Fireflies
  • Confirm your Fireflies account has available transcripts

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Import Errors

  • Verify sufficient storage space in BuildBetter
  • Check network connectivity
  • Ensure Fireflies API is accessible
  • Try a smaller date range if importing large volumes
  • Contact support if errors persist

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Incomplete Data

  • Some recordings may have limited metadata if not fully processed in Fireflies
  • Speaker identification depends on Fireflies’ speaker detection
  • Ensure recordings have completed processing in Fireflies before importing

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Security & Compliance

  • End-to-end encryption for data transfer
  • SOC 2 compliant infrastructure
  • GDPR compliant data handling
  • Secure API key storage
  • No storage of Fireflies credentials beyond encrypted API keys
  • Data processed according to BuildBetter’s privacy policy

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Support

Need help? Contact us: