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Chorus.ai Integration

BuildBetter’s Chorus.ai integration enables you to import calls from Chorus.ai, leverage advanced call analytics, and create a unified conversation intelligence platform across your customer interactions.

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Features

  • Call Import: Import existing call recordings and transcripts from Chorus.ai
  • Cross-Platform Analysis: Compare patterns across Chorus.ai and BuildBetter recordings
  • Enhanced Insights: Combine Chorus.ai’s sales intelligence with BuildBetter’s analytics
  • Unified Dashboard: View all conversation data in one central location
  • Historical Data Access: Access your entire call history in BuildBetter

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Setup Instructions

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Prerequisites

  • An active BuildBetter account
  • Chorus.ai account with admin access
  • Chorus.ai API credentials

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Connecting Chorus.ai

  1. Navigate to Settings → Integrations in your BuildBetter dashboard
  2. Select Chorus.ai from the recording integrations
  3. Enter your Chorus.ai API key and authentication details
  4. Configure data import settings and permissions
  5. Click Connect to activate the integration

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Configuring Import Settings

After connecting:
  1. Go to Settings → Integrations → Chorus.ai → Import Settings
  2. Configure:
    • Call selection criteria (date range, tags, playlists)
    • Import frequency (one-time or recurring)
    • Metadata mapping
    • Access permissions
  3. Save your import configuration

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Usage

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Importing Calls

Import calls from Chorus.ai:
  1. Go to Integrations → Chorus.ai → Import Calls
  2. Select the calls you want to import:
    • Filter by date, team members, or keywords
    • Choose specific playlists
    • Select individual calls
  3. Click Import Selected to begin the process
  4. Monitor import progress in the dashboard

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Viewing Imported Calls

Access your Chorus.ai calls in BuildBetter:
  1. Navigate to the Recordings section
  2. Calls imported from Chorus.ai will be tagged with a “Chorus” source
  3. Filter the view by selecting “Source: Chorus.ai”
  4. All imported calls maintain their original metadata, transcripts, and analytics

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Cross-Platform Analysis

Compare data from multiple platforms:
  1. Go to Analytics → Platforms
  2. Select date ranges and metrics to compare
  3. View side-by-side analytics from BuildBetter and Chorus.ai
  4. Create custom reports combining data from both platforms

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Advanced Features

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Unified Signal Analysis

Apply BuildBetter’s Signals to Chorus.ai calls:
  1. After importing calls, BuildBetter processes them through Signal extraction
  2. View detected signals, topics, and themes across all calls
  3. Compare signal patterns between platforms
  4. Create comprehensive analytics spanning your entire call history

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Incremental Imports

Set up recurring imports from Chorus.ai:
  1. Go to Settings → Scheduled Tasks
  2. Create a new Chorus.ai import task
  3. Configure:
    • Import frequency (daily, weekly)
    • Criteria for new calls to import
    • Conflict resolution settings
  4. BuildBetter will automatically import new calls based on your schedule

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Enhanced Tagging

Apply unified tagging across platforms:
  1. Create a standardized tagging system in BuildBetter
  2. Apply consistent tags to calls from both platforms
  3. Use the Batch Tag feature to update multiple calls
  4. Maintain organizational consistency regardless of call source

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Troubleshooting

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Import Issues

  • Verify your Chorus.ai API credentials are valid
  • Check for sufficient storage space in BuildBetter
  • Ensure you have permissions to access the selected calls
  • Verify network stability for large imports

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Missing Metadata

  • Check field mapping configurations
  • Ensure Chorus.ai has complete metadata for the selected calls
  • Verify custom fields are properly mapped between platforms

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Transcript Differences

  • Be aware that BuildBetter may use different transcription technology
  • Check language settings if multilingual calls are involved
  • Verify speaker identification mapping between platforms

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Use Cases

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Sales Enablement

  • Create comprehensive training libraries combining calls from both platforms
  • Analyze coaching effectiveness across different recording systems
  • Build unified best practices regardless of recording source

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Revenue Intelligence

  • Maintain historical context when transitioning between platforms
  • Create longitudinal analyses of customer conversations
  • Preserve valuable sales insights during platform migrations

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Customer Success

  • Track customer journey across all recorded touchpoints
  • Maintain complete interaction history regardless of recording platform
  • Ensure consistent analytics across your entire customer conversation library