Skip to main content
Connect BuildBetter with Chorus.ai to import your sales call recordings and analyze them with BuildBetter’s AI to extract product insights, customer feedback, and feature requests.

​
Why Connect Chorus.ai to BuildBetter

  • Call Import: Import call recordings and transcripts from Chorus.ai by date range
  • Sales Intelligence: Process imported Chorus.ai calls to identify sales objections, competitive mentions, and onboarding friction
  • Unified Analysis: Consolidate conversation data from multiple sources in BuildBetter
  • Product Insights: Extract feature requests, bugs, and customer pain points from sales conversations
  • Searchable History: Search across all imported Chorus.ai call transcripts

​
How the Chorus.ai Integration Works

BuildBetter connects to Chorus.ai via API to import call recordings (called “engagements”) based on date ranges. Once imported, calls are processed through BuildBetter’s standard AI analysis pipeline to extract signals, generate summaries, and identify patterns. Import Method: Date range-based batch import Sync Type: One-way (Chorus.ai → BuildBetter) Authentication: API key

​
Setup Guide

​
Prerequisites

  1. Chorus.ai Account Requirements:
    • Admin access to generate API credentials
    • API access enabled in Chorus.ai
    • API key for authentication
  2. BuildBetter Requirements:
    • Active BuildBetter account
    • Admin privileges for integration setup

​
Quick Setup

  1. Get Chorus.ai API Credentials
    • Log in to your Chorus.ai account
    • Navigate to Settings > API
    • Generate a new API key
    • Copy and securely store the key
  2. Connect in BuildBetter
    • Go to Settings > Integrations in BuildBetter
    • Select “Chorus.ai” from recording import integrations
    • Enter your Chorus.ai API key
    • Click “Connect”
  3. Configure Import Settings
    • Set date range for initial import
    • Specify which calls to import (meetings only)
    • Save your configuration
  4. Start Import
    • Click “Import” to begin
    • Monitor import progress in the dashboard
    • Calls will be processed and analyzed automatically

​
Imported Data

When calls are imported from Chorus.ai, the following data is preserved:
  • Call Metadata: Title, date/time, duration, meeting details
  • Transcript: Full transcript with utterances and speaker identification
  • Participants: Participant information and roles
  • Recording Details: Meeting ID, recording timestamps
  • Company Information: Account and company associations (if available)
  • Permissions: Imported calls are set to workspace visibility
Note: No-show meetings (meetings that didn’t occur) are automatically filtered out during import.

​
Usage

​
Viewing Imported Calls

  1. Navigate to the Calls section in BuildBetter
  2. Calls imported from Chorus.ai will show “Chorus.ai” as the source
  3. Filter by source to view only Chorus.ai calls
  4. Access all standard BuildBetter features:
    • Search transcripts
    • Extract signals
    • Generate documents
    • Share with team members

​
Analysis Features

Once imported, Chorus.ai calls are analyzed by BuildBetter:
  • Signal Extraction: Automatically detect feature requests, bugs, objections, and competitive mentions
  • Search: Search for keywords and phrases across all transcripts
  • AI Summaries: Generate concise summaries of calls
  • Document Generation: Create PRDs, release notes, or reports from calls
  • Collections: Organize calls into folders and collections
  • Trend Analysis: Identify patterns across multiple calls

​
Manual Import

To import calls:
  1. Go to Settings > Integrations > Chorus.ai
  2. Click “Import Calls”
  3. Select date range
  4. Click “Start Import”
  5. Wait for import to complete

​
Imported Call Types

The integration imports meetings only from Chorus.ai. Other engagement types are not currently supported.

​
Limitations

  • One-Way Import Only: Calls are imported from Chorus.ai to BuildBetter. Changes in BuildBetter do not sync back to Chorus.ai.
  • Manual Import: Import must be initiated manually; no automatic scheduled imports.
  • Meetings Only: Only meeting-type engagements are imported.
  • Date Range Based: Import is based on date ranges, not tags or playlists.
  • No Advanced Filtering: Cannot filter by tags, playlists, or custom Chorus.ai properties.
  • Full Calls Only: Complete calls are imported; no excerpt or clip support.
  • API Key Authentication: Uses API key authentication (not OAuth).

​
Troubleshooting

​
Connection Issues

  • Verify your Chorus.ai API key is correct
  • Ensure API access is enabled in your Chorus.ai account
  • Check that you have admin permissions
  • Confirm your API key hasn’t been revoked

​
No Calls Being Imported

  • Check your date range settings
  • Verify calls exist in Chorus.ai for the specified date range
  • Ensure calls are meeting-type engagements (not other types)
  • Check for no-show meetings (these are filtered out)

​
Import Errors

  • Verify sufficient storage space in BuildBetter
  • Check network connectivity
  • Ensure Chorus.ai API is accessible
  • Contact support if errors persist

​
Use Cases

​
Sales Enablement

Import Chorus.ai recordings to:
  • Analyze which sales conversations lead to successful outcomes
  • Identify common objections across calls
  • Extract coaching opportunities
  • Build training materials from real conversations

​
Product Development

Use imported calls to:
  • Discover feature requests from sales conversations
  • Identify recurring customer pain points
  • Track competitive mentions and comparisons
  • Gather user feedback during demos

​
Customer Success

Leverage imported calls for:
  • Understanding customer onboarding challenges
  • Tracking product adoption discussions
  • Identifying at-risk accounts
  • Improving customer experience

​
Security & Compliance

  • End-to-end encryption for data transfer
  • SOC 2 compliant infrastructure
  • GDPR compliant data handling
  • Secure API key storage
  • No storage of Chorus.ai credentials beyond encrypted API keys

​
Support

Need help? Contact us: