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Chorus by ZoomInfo Integration

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is a conversation intelligence tool that helps Product Managers analyze sales and customer interactions to gain insights for improving product development and strategy.

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Why should you connect Chorus by ZoomInfo to BuildBetter: Key benefits

Automatically import call recordings from Chorus by ZoomInfo and process them with BuildBetter’s AI to spot insights such as:
  • Sales objections
  • Friction during the onboarding process
  • Recurring product issues
BuildBetter will let you search for snippets across all your call transcriptions to help you find the customer context you’re looking for.

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How the Chorus by ZoomInfo integration works

When a call is recorded in Chorus by ZoomInfo, the BuildBetter integration sends the call recording to your BuildBetter workspace along with call details such as:
  • Transcript
  • Speakers
  • Highlights
This creates a new feedback entry in BuildBetter, allowing users to extract product insights and further edit the entry as needed. You’ll then get a dashboard with trends & patterns across all your call data.

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Quick setup

  1. Create an API Key: In Chorus by ZoomInfo, go to your settings and generate a new API key.
  2. Set Up Webhooks: In Chorus by ZoomInfo, create a new webhook to trigger on ticket creation with specific properties.
  3. Configure in BuildBetter: In BuildBetter, go to Integrations, select Chorus by ZoomInfo, and enter your Chorus by ZoomInfo API key and webhook URL.
  4. Test & Activate: Test the integration to ensure it’s working correctly, then activate it.

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Import historical data from Chorus by ZoomInfo to BuildBetter

BuildBetter’s GraphQL API lets you easily import feedback in bulk. If you’re migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation. 
mutation CreateFeedback($input: CreateFeedbackInput!) {
  createFeedback(input: $input) {
    id
    title
    content
    # Additional fields as needed
  }
}
This allows you to bring your historical Chorus by ZoomInfo call data into BuildBetter for comprehensive analysis alongside your new recordings.