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BuildBetter integrates with your existing tools to create a unified workflow that captures insights from every conversation and automatically syncs them where they’re needed most. From call recording to CRM updates, our integrations ensure no valuable information is lost.

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Integration Categories

Call Recording

Automatically capture meetings from Zoom, Teams, Google Meet, and more

Call Importing

Import existing recordings from Gong, Chorus, Fireflies, and other platforms

CRM Sync

Two-way sync with Salesforce and HubSpot for complete customer context

Task Management

Create tickets in Jira, Linear, Asana directly from signals

Communication

Share insights via Slack, Teams, and email

Documentation

Export to Notion, Confluence, Google Docs, and Coda

Support Ticketing

Import conversations from Intercom, Zendesk, Kustomer, and Front

Automation

Connect 6000+ apps via Zapier for custom workflows

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Call Recording Integrations

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Native Recording Bot

BuildBetter’s recording bot automatically joins and records your meetings:
1

Enable Auto-Recording

Configure rules for when the bot should join:
  • All calls with external participants
  • Meetings with specific keywords
  • Calls over a certain duration
  • Scheduled recordings only
2

Customize Bot Appearance

  • Set a custom bot name
  • Upload your company logo
  • Configure join messages
  • Choose recording indicators
3

Set Recording Preferences

  • Video quality settings
  • Audio-only options
  • Automatic transcription
  • Speaker identification

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Platform-Specific Setup

  • Zoom
  • Google Meet
  • Microsoft Teams
  • Webex
Setup Requirements:
  • Admin approval for app installation
  • Recording permissions enabled
  • Cloud recording access (optional)
Features:
  • Automatic bot joining
  • Participant list capture
  • Chat message recording
  • Screen share capture
Recording bots join as participants. Ensure your organization’s meeting policies allow bot participants.

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Call Importing

Import historical recordings from other platforms:

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Supported Platforms

Import Process:
  1. Connect via OAuth
  2. Select date range
  3. Choose specific teams/users
  4. Map custom fields
Imported Data:
  • Call recordings
  • Transcripts
  • Deal associations
  • Participant information
Import Process:
  1. API key authentication
  2. Bulk import options
  3. Incremental sync setup
  4. Metadata mapping
Imported Data:
  • Meeting recordings
  • AI insights
  • Coaching moments
  • Deal intelligence
Import Process:
  1. Connect Fireflies account
  2. Select workspaces
  3. Configure sync frequency
  4. Set privacy filters
Imported Data:
  • Transcripts
  • Summary notes
  • Action items
  • Key metrics
Also supports:
  • Clari Copilot
  • Aircall
  • Zoho Voice
  • Custom imports via API

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CRM Integrations

Keep your CRM updated with insights from every conversation:

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Salesforce Integration

  • Setup
  • Features
  • Use Cases
  1. OAuth Connection
    • Admin approval required
    • Select permission sets
    • Choose sync objects
  2. Field Mapping
    • Map BuildBetter fields to Salesforce
    • Create custom fields if needed
    • Set up validation rules
  3. Sync Configuration
    • Real-time or batch sync
    • Bi-directional updates
    • Conflict resolution rules

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HubSpot Integration

Key Features:
  • Two-way contact sync
  • Deal pipeline updates
  • Custom property mapping
  • Activity timeline integration
Setup Process:
  1. Connect via HubSpot OAuth
  2. Select sync properties
  3. Configure update frequency
  4. Test with sample data
CRM integrations require appropriate permissions in both BuildBetter and your CRM. Contact your CRM admin for access.

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Task Management

Convert insights into actionable tasks:

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Jira Integration

1

Connect Jira

  • OAuth authentication
  • Select Jira projects
  • Map issue types
  • Configure permissions
2

Create Issues

  • One-click issue creation from signals
  • Automatic field population
  • Link back to source conversation
  • Bulk issue creation
3

Track Progress

  • Status sync back to BuildBetter
  • Comment synchronization
  • Attachment handling
  • Resolution tracking

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Linear Integration

Features:
  • Create issues from action items
  • Team and project mapping
  • Priority inheritance
  • Cycle assignment

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Asana Integration

Capabilities:
  • Task creation from signals
  • Project organization
  • Due date setting
  • Assignee mapping

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Communication Platforms

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Slack Integration

Share insights where your team collaborates:
  • Meeting summary posts
  • Signal alerts
  • Weekly digests
  • Custom notifications
  • Personal action items
  • Mention notifications
  • Follow-up reminders
  • Private shares
  • Slash commands
  • Interactive buttons
  • Approval workflows
  • Quick actions

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Microsoft Teams

Integration Points:
  • Teams channel updates
  • Personal notifications
  • Bot interactions
  • File sharing

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Documentation Tools

Export and share insights in your knowledge base:

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Notion Integration

  • Setup
  • Features
  • Use Cases
  1. Connect Notion workspace
  2. Select databases
  3. Configure templates
  4. Set permissions

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Other Documentation Platforms

Google Docs
  • Direct document creation
  • Folder organization
  • Sharing permissions
  • Template support
Confluence
  • Space integration
  • Page hierarchies
  • Macro support
  • Team collaboration
Coda
  • Doc creation
  • Table updates
  • Pack integration
  • Automation rules

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Support Ticketing

Import customer conversations for analysis:

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Intercom

Import Capabilities:
  • Conversation history
  • Customer attributes
  • Tag synchronization
  • Team inbox integration

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Zendesk

Features:
  • Ticket import
  • Customer context
  • Macro integration
  • Satisfaction tracking

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Front

Integration:
  • Shared inbox sync
  • Tag management
  • Assignment rules
  • Analytics export

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Automation Platform

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Zapier Integration

Connect BuildBetter to 6000+ apps:
1

Available Triggers

  • New signal created
  • Meeting completed
  • Document generated
  • Action item identified
2

Common Actions

  • Create CRM records
  • Send email notifications
  • Update spreadsheets
  • Post to communication tools
3

Popular Workflows

  • Signal → Slack notification
  • Meeting → CRM activity
  • Action item → Project task
  • Document → Knowledge base
Use Zapier’s multi-step Zaps to create complex workflows that span multiple tools.

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API Integration

For custom integrations: GraphQL API
  • Full data access
  • Real-time subscriptions
  • Batch operations
  • Custom queries
Webhooks
  • Event notifications
  • Custom endpoints
  • Retry logic
  • Security headers
MCP Server
  • AI-powered integrations
  • Natural language queries
  • Context-aware responses
  • Secure access

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Best Practices

Start Small: Begin with one integration and expand
Test Thoroughly: Use sandbox environments when available
Monitor Usage: Track API limits and sync frequencies
Document Workflows: Keep records of integration configurations
Regular Reviews: Audit integrations quarterly for optimization

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Troubleshooting

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Common Issues

Authentication Failures
  • Re-authenticate connections
  • Check permission scopes
  • Verify API keys
  • Review token expiration
Sync Delays
  • Check sync frequency settings
  • Verify webhook delivery
  • Review error logs
  • Contact support for rate limits
Data Mismatches
  • Verify field mappings
  • Check data transformations
  • Review filtering rules
  • Validate in both systems

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Getting Help

For integration support:
  1. Check integration-specific documentation
  2. Review error messages in settings
  3. Contact BuildBetter support
  4. Consult platform-specific forums
BuildBetter’s extensive integration ecosystem ensures your conversation intelligence flows seamlessly into your existing workflows, maximizing the value of every interaction.