Overview
Welcome to BuildBetter
Welcome to BuildBetter’s documentation. Learn how to use our platform to get the most out of your conversations.
Watch: BuildBetter Overview
Why We’re Here
In 2020, when GPT technology was just emerging, we saw something revolutionary—technology that could finally help with creative problems, not just pattern matching. We became one of the first B2B power tools to harness these models, not to automate jobs away, but to elevate what humans can accomplish.“How can we remove the operational work that product teams and the teams at large have to do so that the only thing they have to focus on is really that high level creative processing that only really humans can do?”This question drives everything we build.
Our Core Principles
1. Humans First, AI Second
1. Humans First, AI Second
We believe AI should handle the operational overhead so your team can focus exclusively on what humans do best—creative thinking and strategic decision-making. BuildBetter exists to amplify human potential, not diminish it.
2. Compounding Intelligence
2. Compounding Intelligence
Every meeting recorded, customer call analyzed, and interview processed makes your organization’s knowledge base richer and more insightful. The true magic of BuildBetter emerges as you add more data—internal meetings, customer calls, interviews—creating a compounding effect that elevates your entire organization.
3. Unified Knowledge
3. Unified Knowledge
BuildBetter stands apart by blending internal and external data in one place. We’re not just a qualitative analysis tool or a ChatGPT instance with your company knowledge. We’re a complete operational system that captures everything—from Slack conversations to calls to emails—creating a single source of truth.
4. Democratized Access
4. Democratized Access
We believe insights should flow freely. That’s why BuildBetter uses usage-based pricing instead of per-seat licensing. Everyone at your company gets access—not just select teams. This seemingly small difference unlocks tremendous value, breaking down information silos.
5. Privacy and Security by Design
5. Privacy and Security by Design
Your data belongs to you. Period.
- Your data is never used to train any models
- Your data is never used to train our models
- SOC 2 Type 2 compliance
- GDPR compliance
- HIPAA compliance (when needed) We’ve done everything to ensure BuildBetter is personalized for your organization while maintaining the highest security standards.
Getting Started with BuildBetter
Get Started
Learn the essentials and set up your workspace
Quick Actions
Essential actions available from your dashboard
Getting Started
Create your account and set up your workspace
Explore Our API
Setting up your account
Start answering the question “What are our customers asking for that we aren’t building?” by inviting your team and syncing your data.
Invite your team
Unlimited seats; invite your whole org
Automatically Record Meetings
Analyze internal and external meetings
Sync customer data
Sync Hubspot or Salesforce data to/from BuildBetter
Security and Privacy settings
Security
Learn about our security measures on our Trust Portal.
AI Transparency Policy
Review our policy on AI transparency and data usage.
Compliance Documentation
Access our DPA and other compliance documents.
Permissions & Sharing
Configure permissions and sharing settings for your workspace.
Join Us on the Journey
We’re just beginning to explore what’s possible when we combine human creativity with AI-powered insights. BuildBetter isn’t just a product—it’s a new way of working that lets your team focus on what truly matters.