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Synthetic Personas turn your real customer data into AI personas you can talk to, test concepts against, and run research studies with. Each persona is grounded in the signals, calls, and feedback you’ve already collected, so their answers reflect what your real customers actually said.

What You Can Do

Generate Personas from Data

Filter your signals and generate a synthetic persona whose profile, goals, and pain points are grounded in real customer evidence.

Chat With a Persona

Have a one-on-one conversation with a persona — either roleplaying as them or analyzing how they’d react.

Run Persona Tests

Show a concept, message, or set of options to a persona or a whole panel and collect structured reactions, scores, and reasoning.

Build Research Panels

Group personas together — including replica sets that simulate within-segment variation — to test ideas against a realistic audience.

Core Concepts

ConceptWhat It Means
PersonaA synthetic customer profile generated from your signals. Captures demographics, job context, goals, pains, motivations, and company context — with citations back to the signals that shaped it.
PanelA group of personas you can test against together. Can include single personas and replica sets.
Replica SetMultiple AI-generated variations of one base persona. Simulates how a message lands across slightly different respondents in the same segment.
Variation StrengthControls how much replicas differ from the base persona — low for subtle differences, high for broader range.
Test RunA research study where personas respond to a prompt or concept. Returns per-respondent reactions and aggregate metrics.
Chat ModeTalk at (roleplay as the persona in first person) or Talk with (analyze the persona in third person).
RespondentAn individual persona or replica that participated in a test run.

Why Synthetic Personas

  • Pressure-test feature concepts before a single build cycle
  • Get first-read reactions to positioning, copy, and designs from data-grounded personas
  • Compare how different segments (new prospects vs. power users) react to the same idea

How It Works

1

Generate a persona

Filter signals to the audience you want to capture, then generate a persona. The AI produces a full profile and cites the signals that shaped it.
2

Chat or group into a panel

Open a persona to chat directly, or add them to a panel alongside other personas and replica sets for coordinated testing.
3

Run a test

Write a prompt (or add options and images for a choice test), pick an audience, and launch. Each respondent returns a scored, tagged, cited reaction.
4

Review results

See aggregate scores, sentiment, top themes, and per-respondent breakdowns. Export to PDF or save the findings to a Knowledge page.
Synthetic Personas is gated per organization. If you don’t have access yet, you’ll see an unlock page inside the app — request access from there and our team will turn it on for your workspace.