Why Connect Unthread to BuildBetter
- Conversation Import: Sync support conversations, messages, and participant data from Unthread
- Unified Feedback View: See support conversations alongside calls, tickets, and other feedback sources in one platform
- AI-Powered Analysis: Automatically extract signals—feature requests, bugs, complaints, and more—from your support threads
- Filtering & Dashboards: Filter by Unthread-specific tags, authors, and metadata. Build dashboards that include support data.
How the Unthread Integration Works
BuildBetter connects to Unthread to import conversations with their full message history, authors, and tags. Once imported, conversations are processed through BuildBetter’s standard analysis pipeline to extract signals and insights. Sync Type: One-way (Unthread → BuildBetter) Data Imported: Conversations, messages, authors, tagsSetup Guide
Prerequisites
-
Unthread Requirements:
- Active Unthread account
- Admin or API access for generating credentials
-
BuildBetter Requirements:
- Active BuildBetter account
- Admin privileges for integration setup
Quick Setup
Connect Unthread
Find Unthread in the integration list and click Connect. Enter your Unthread API credentials.
Configure Import Settings
Choose which conversations to import. You can filter by date range or import your full history.
Viewing Imported Conversations
Once imported, your Unthread conversations appear throughout BuildBetter:- Calls & Conversations: Unthread conversations show with the Unthread icon as their source
- Signals: AI-extracted insights from support threads appear in your signals table
- Dashboards: Include Unthread data in clustering dashboards and analytics
- Search: Find support conversations through Universal Search
What Gets Imported
| Data | Details |
|---|---|
| Conversations | Full thread with all messages and context |
| Messages | Individual messages with timestamps and content |
| Authors | Participant names and contact information |
| Tags | Unthread tags are preserved for filtering in BuildBetter |
Use Cases
Surface Support Patterns
Use clustering dashboards to identify the most common support themes and track them over time.Connect Support to Product
When signals are extracted from Unthread conversations, they appear alongside feedback from calls and other sources—giving your product team a complete picture.Track Customer Health
Filter signals by company to see which accounts are generating the most support conversations and what issues they’re hitting.Support
Need help with the Unthread integration?- Email: support@buildbetter.app
- Visit our Help Center
- Schedule a setup call