Skip to main content
Connect BuildBetter with Apollo Conversations to automatically import sales call recordings and transcripts from Apollo into BuildBetter, where you can analyze them with AI, extract signals, and surface insights across your pipeline.

​
Overview

The Apollo Conversations integration enables you to:
  • Import call recordings and full transcripts from Apollo
  • Analyze sales and prospect conversations
  • Backfill historical calls or ingest only future recordings
  • Keep participant data accurate across large sync jobs
Integration Type: One-way import (Apollo → BuildBetter) Sync Frequency: Automatic import of new recordings plus configurable retroactive backfill

​
Features

  • Recording Import: Apollo call recordings imported into your Recordings library
  • Transcript Support: Direct transcript import with word-level detail for richer conversation context
  • History Window Options: Choose how far back to import, or select Don’t import to skip historical data entirely
  • Manual Full Sync: Trigger a one-off retroactive resync from the integration settings
  • Participant Matching: More accurate matching of Apollo participants to BuildBetter people and companies
  • Rate-Limit Handling: Syncs respect Apollo’s cooldown periods to reduce repeated retries

​
Setup Guide

​
Prerequisites

  1. Apollo Requirements:
    • Active Apollo account with access to Apollo Conversations
    • Authorization to connect third-party integrations
  2. BuildBetter Requirements:
    • Active BuildBetter account
    • Admin privileges for integration setup

​
Quick Setup

  1. Connect in BuildBetter
    • Go to Settings → Integrations
    • Select Apollo Conversations from the recording import integrations
    • Authenticate with your Apollo account and approve access
  2. Configure Import Settings
    • Pick a history window: a specific date range, or Don’t import if you only want future calls
    • Save your settings
  3. Start Import
    • Launch the initial sync
    • New Apollo calls will continue to flow in automatically

​
Imported Data

When calls are imported from Apollo, BuildBetter preserves:
  • Call recording audio/video from Apollo
  • Full transcript with word-level timestamps and speaker identification
  • Call metadata — start time, duration, direction, status
  • Participants — Apollo attendees mapped to your BuildBetter people/companies

​
History Window Options

When you first connect Apollo you can choose how much history to import:
  • A date range — import all qualifying calls from that window forward
  • Don’t import — skip historical data and only ingest calls that happen after setup
You can change this later, or trigger a manual full sync from the integration settings if you want to pick up past calls after initially skipping them.

​
Limitations

  • One-way import only — data flows from Apollo to BuildBetter.
  • Recording or transcript required — calls without either are skipped.
  • Rate limits — very large backfills honor Apollo’s API cooldown periods and may take time to complete.

​
Troubleshooting

​
Connection Issues

  • Reauthenticate if your Apollo session has expired
  • Confirm your Apollo account has access to Apollo Conversations

​
No Calls Being Imported

  • Double-check your history window — Don’t import means nothing is backfilled
  • Verify recordings exist in Apollo for the expected time range
  • Confirm calls have completed processing in Apollo

​
Duplicate or Missing Participants

  • Participant matching looks for existing BuildBetter people by email and name
  • Review your people list if a caller should be attached to an existing contact

​
Retry Loops or Rate Limit Errors

  • BuildBetter now respects Apollo’s cooldown periods more accurately, reducing repeated retries
  • If you see persistent errors, check the integration logs and reconnect if needed

​
Support

Need help? Contact us: