Zoom Cloud Recording

Zoom Cloud Recording imports completed recordings from your Zoom account into BuildBetter for playback, transcription, search, and analysis. This integration is separate from the existing Zoom meeting integration. It does not join meetings or start, modify, or delete recordings in Zoom.

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Before you connect

You need:

• A BuildBetter workspace and permission to manage its integrations.
• A Zoom account with cloud recording enabled.
• A Zoom account administrator who can authorize account-level access.
• At least one completed cloud recording to test the import.

Local Zoom recordings are not cloud recordings. Upload local files through BuildBetter’s file-upload flow instead.

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Connect

1. Open BuildBetter Settings > Integrations.
2. Select Zoom Cloud Recording, not the existing Zoom meeting integration.
3. Start the connection flow.
4. Sign in to Zoom as an account administrator.
5. Review the requested account-user and cloud-recording read permissions.
6. Authorize the app and return to BuildBetter.

If Zoom requires pre-approval, ask your Zoom account administrator to approve this app before you connect it.

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Choose what to import

Open the connection settings. Choose the available history window and recording filters, then save the settings and enable the connection. BuildBetter imports eligible completed cloud recordings asynchronously. Selection uses the connection’s import filters. You do not need to download and upload each file yourself. Zoom must finish processing the recording before BuildBetter can retrieve its completed media. A recording.completed event can trigger import work. Scheduled syncs also check for eligible recordings.

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Verify an import

1. Create a short Zoom cloud recording in the connected account.
2. Wait for Zoom to finish processing it.
3. Open the imported recording in BuildBetter.
4. Check the title, meeting date, and host.
5. Play the media.
6. Check the transcript after processing finishes.

Later syncs should not create another copy of the same Zoom recording occurrence. Processing time depends on recording length, provider availability, and import queues.

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Disconnect and remove access

1. Open the connection in BuildBetter Settings > Integrations.
2. Disconnect the connection.
3. To revoke the Zoom authorization, open Zoom App Marketplace.
4. Find the app under your added or installed apps and remove it.

Disconnecting the integration is not a request to delete recordings already imported into BuildBetter. Use BuildBetter’s deletion controls or contact support for a data-deletion request. See our Privacy Policy.

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Troubleshooting

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The integration is not visible

Confirm that you have permission to manage integrations. Contact support to check availability for your workspace.

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No recording appears

• Confirm that the recording is stored in Zoom Cloud, not only on a local computer.
• Confirm that Zoom has finished processing it.
• Check that it belongs to the connected Zoom account.
• Check the history window and import filters.
• Check the connection status and Zoom permissions.
• Allow time for queued work. Zoom rate limits or temporary outages can delay imports.

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The recording appears without a transcript

Media import and transcript processing are separate steps. Allow processing to finish. If the problem continues, contact support with the recording date and the BuildBetter recording link.

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Authorization fails

Use a Zoom account administrator who can authorize the requested account-level scopes. Complete any account pre-approval requirement. If access was revoked, reconnect through BuildBetter.

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Support

Email support@buildbetter.app. Include the meeting date, connection status, and a description of the problem. Do not send OAuth tokens, client secrets, webhook secrets, or recording download credentials.