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Topics are auto-generated from conversations, but you can correct or reshape them when the AI’s grouping doesn’t match your intent.

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Split a Group Into a New Topic

When a conversation group belongs to a different theme than the topic it landed in:
1

Open the group's menu

Click the three-dot menu on the group card in the left pane of the topic detail.
2

Click 'Create new topic'

The group is detached from the current topic and used to seed a brand-new topic.
3

Land on the new topic

On success, you’re navigated to the new topic detail page. If the source topic became empty as a result, it’s auto-deleted.
Splits are useful when the AI grouped two related-but-distinct themes (e.g., “API rate limits” and “API documentation gaps”) into one topic.

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Move a Group to Another Topic

When a group belongs to an existing topic, not a new one:
1

Open the group's menu

Three-dot menu on the group card.
2

Click 'Move to topic...'

A searchable modal opens listing all topics in the workspace.
3

Pick a target

Click any topic to make it the destination. The group relinks.
4

Where you land

If the source topic still has groups, you stay on it. If it became empty, you’re navigated to /topics.
Move is the right action when you spot two topics that should be merged at the group level (rather than collapsing the whole topic).

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Promote to a Project

When a topic represents real product work:
1

Click 'Promote to project'

Header button in the top-right.
2

Confirm

The button changes to “Really promote?” — click again to confirm.
3

Project is created

A new tracked item is created with in_triage: false, all of the topic’s signals are attached, and you’re navigated to the project detail.
Toast on success: “Promoted '' — attached N signal(s).” Promoting doesn’t archive the topic — it stays so future evidence can keep landing.

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Attach to an Existing Project

When a topic belongs with work you’re already tracking:
1

Click 'Attach to existing project'

Header button.
2

Pick the project

Modal picker shows your active projects with search.
3

Confirm

Topic signals link to the project in the “suggested” review state, so they’re available for approval inside the project but don’t auto-feed the rollup.

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Route with AI

When you want the AI to decide:
1

Click 'Route with AI'

Header button.
2

Review the suggestion

The AI proposes either attaching to a specific project (with project name and confidence) or creating a new one (with AI-drafted title and description).
3

Edit if needed

The title and description are editable. The agent’s reasoning is preserved.
4

Apply

Routing happens atomically — signals attach, topic state updates, navigation follows.
See AI Routing in Triage for the full flow — it’s the same engine.

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What You Can’t Do (Today)

  • Manually create a topic — topics are only auto-generated from conversation evidence. To “create” a topic, push the relevant Slack or Intercom conversation; the system detects and groups it.
  • Manually edit the AI summary or category list — these update as new evidence arrives.
  • Manually resolve a topic — resolution is detected from conversation state and activity, not toggled by hand. Promotion to a project is the closest manual exit.
If the AI groups two genuinely different themes into one topic repeatedly, that’s a signal to file feedback — the classifier learns from every split and move you perform.