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The Support workspace connects the embedded widget to a shared inbox. Configure the widget before you expect visitor conversations to appear. Open the ? button on a page to see its tutorial and available tour.

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Widget

Open the Support widget settings and review the workspace configuration. Use the page’s embed instructions to add the widget to your site. Configure verified visitor identity through the supported setup flow when your site identifies signed-in users. Do not put a signing secret in browser code. Test the widget from your own site after you install it. Confirm that a test message arrives in the correct workspace inbox before you ask customers to use it.

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Inbox

Open Support inbox to review incoming visitor conversations. Use the open and resolved views and the visible filters to find the work you need. Select a conversation to read the context and write a reply. Review the recipient and message before you send it. Resolve a conversation when the support work is complete. Use the available signal action when the conversation contains useful product feedback. A workspace with no conversations shows the first setup action.

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Stats

Open Support stats to review the activity for the selected period. Read each figure with its current filters. Use the inbox to inspect the conversations behind the totals. Connect and test the widget before you use an empty report to judge support activity.