callrecording

BuildBetter Recorder

The BuildBetter Recorder is designed to streamline the process of recording and transcribing calls for various purposes within the organization. It integrates directly with popular conferencing tools to provide seamless recording capabilities.

Ad-hoc vs Scheduled calls

The recorder can be used for both ad-hoc and scheduled calls. It supports major platforms such as Zoom, Webex, Teams, and Meet. Users can easily initiate recordings during spontaneous discussions or plan recordings for scheduled meetings.

Manual Uploads

For users who prefer to use other recording tools or have existing recordings, BuildBetter supports manual uploads. Users can upload audio or video files in various formats to ensure compatibility and ease of use.

• File Formats Supported: Users can upload files in formats including MP3, MP4, WAV, and more.

Recording Integrations

BuildBetter offers integrations with several third-party applications to allow teams to make use of BuildBetter's analysis and insights features alongside their existing call recorder.

• Gong Integration
• Zoho Voice Integration
• Chorus Integration

Recording Customization

BuildBetter provides robust customization options to tailor the recording experience according to organizational needs.

• Customizing Recorder Bot Name and Image: Users can personalize the appearance of the recording bot by modifying its name and image, ensuring it aligns with the company's branding.
• Transcript Language Setting: Set preferred languages for transcription to cater to a diverse audience and facilitate better understanding.
• Recording Rules: Establish specific rules for recording, such as consent requirements and conditions under which recording is permissible, to ensure compliance and ethical practices.
• Transcript Dictionary: Customize the transcript dictionary to include industry-specific terminology or jargon, improving the accuracy and relevance of transcriptions.

By using BuildBetter's call recording capabilities, organizations can enhance their communication processes, ensure accurate record-keeping, and extract valuable insights from every interaction.

Disabling Automated Call Recordings - Jun 10th 2025

View Recording – 2 min
Speaker: Spencer Shulem

Disabling Automated Call Recordings

How to Disable or Control Automated Call Recordings

• Disable for Specific Calls:
  • On the home screen (with calendar integration), you can turn off recording for individual calls.
• Manage Bot Rules:
  • Go to Settings > Manage Bot Rules, or use the button on the home screen.
  • Create organization-wide rules based on meeting title, description, or participant email (e.g., skip 1-on-1s, team meetings, or specific topics).
• Calendar Integrations:
  • Disable Google Calendar or Outlook Calendar integration to stop automatic recordings for scheduled events.
  • Bot rules still apply if enabled.
• Auto Recording Integrations:
  • BuildBetter can auto-join Zoom, Webex, or Microsoft Teams calls.
  • You can disable auto-join for these platforms to prevent automatic recording.
• Full Opt-Out:
  • To stop all automated recordings, disable both your calendar and conferencing platform integrations.
• Manual/Ad-hoc Recording:
  • You can still have BuildBetter join calls manually by entering a URL on the home screen.
• Local & Upload Options:
  • Local audio recording and upload of external files are supported.
• Participant Labeling:
  • BuildBetter will continue to diarize and label participants for any recordings made.

For more details, watch the video above or refer to the official documentation.